GuidesHow To'sHow To Fix Xbox Series X Not Reading Disc

How To Fix Xbox Series X Not Reading Disc [2023]

The issue can be fixed by cleaning the disc, rebooting the console, and more.

The Xbox Series X has revolutionized gaming, blending powerful hardware with a seamless experience. Physical game discs remain a beloved part of gaming culture even in the digital age. The frustration peaks when your Xbox Series X is not reading the disc, interrupting your gaming adventure.

Key Takeaways

  • Common causes of Xbox Series X disc reading problems include dust, disc drive malfunctions, scratches, dirt, software glitches, improper handling, and insufficient storage.
  • Troubleshooting involves preliminary checks, cleaning, maintenance, testing with other discs, checking for compatibility, clearing the cache, running in offline mode, checking for software updates, and advanced solutions.
  • Warranty considerations and professional repair options are available for persistent problems.

Causes Of Xbox Series X Disc Reading Issues

Disc reading issues on your Xbox Series X can arise from various factors. It’s crucial to understand these potential causes for efficient troubleshooting:

  • Dust and debris accumulation
  • Disc drive hardware malfunction
  • Disc scratches
  • Dirt on the disc
  • Software or system glitches
  • Incorrect handling
  • Improper storage
Xbox Series X Not Reading Disc
Xbox Series X Not Reading Disc – Image Credits [Tech4Gamers]
If you face the issue, you will see the following message on the screen:

Error Message: Eject the disc, then try again. Make sure you’re using an Xbox One game, a music CD, or a movie on Blu-ray or DVD.

Troubleshooting Steps

It can be frustrating when your Xbox Series X is not reading discs, but you can take several troubleshooting steps to resolve the issue. Here’s a detailed explanation of these steps:

Preliminary Checks

Before moving on to more advanced troubleshooting methods for your Xbox Series X disc reading issue, start with these initial checks to address common disc reading issues:

Verify The Disc Condition

First, inspect the disc closely for scratches, smudges, or dirt. Check for significant damages or cracks, as these could render the disc unreadable and require a replacement.

Inspect The Disc Drive For Visible Obstructions

After turning off the console, inspect the disc drive opening. Look for any obvious obstructions, such as foreign objects, loose parts, or dust accumulation. Use the proper equipment, such as tweezers for small things, to gently remove anything you find blocking the drive.

Ensure Proper Disc Insertion Technique

When inserting a disc into the console, pay attention to the alignment. Ensure certain the disc is positioned correctly in the disc drive slot. Gently insert the disc until you feel resistance, but do not force it.

The console should automatically pull the disc in the rest of the way. If it doesn’t, there might be an issue with the drive.

An Xbox disc is shown being loaded horizontally, label facing up, into an Xbox One X console.
Proper Disc Insertion Technique – Image Credits [Xbox Support]

Cleaning And Maintenance

Proper cleaning and maintenance of both your game discs and Xbox Series X console can significantly improve its performance and resolve disc reading issues.

WARNING: Make sure to be extremely careful during the cleaning process, as one wrong move can end up doing a lot of harm.

Cleaning The Disc

Follow these steps to clean the disc properly:

  1. Use a Microfiber Cloth: Use a clean, dry microfiber cloth to wipe the disc’s surface gently. Always use straight lines and wipe in the center first. Circular motions should be avoided since they could make scratches worse.
    Cleaning Xbox Disc with Microfiber Cloth
    Cleaning Xbox Disc with Microfiber Cloth – Image Credits [YT/TheHelpfulChannel]
  2. Remove Stubborn Stains: For tougher stains or stubborn dirt, dampen the microfiber cloth with a small amount of clean, lukewarm water. Wipe the disc gently and evenly, then dry it with a separate dry microfiber cloth. Avoid using any chemicals or rough products since they can harm the disc.
    Fixing Xbox Disc With Luke Water
    Fixing Xbox Disc With Luke Water – Image Credits [YT/Qieri]
  3. Inspect for Residue: After cleaning, inspect the disc under good lighting to ensure there is no residue left. Any residue could interfere with the disc’s readability.
    Inspecting Xbox Disc after cleaning [TheHelpfulChannel]
    Inspecting Xbox Disc After Cleaning – Image Credits [YT/TheHelpfulChannel]

Cleaning The Disc Drive

Follow these steps to clean the disc drive:

  1. Use Compressed Air: Turn off your Xbox Series X and unplug it from the power source. Finally, blow out any dust or debris from the disc drive with a can of pressurized air. Hold the can upright and use short bursts.
    Filthy Xbox - Image Credits [Coffee&Guitars]
    Filthy Xbox – Image Credits [YT/Coffee&Guitars]
  2. Cleaning Kits: For more thorough cleaning, consider using a disc drive cleaning kit designed for gaming consoles. These kits typically come with a cleaning disc and microfiber brushes to clear the laser lens of dust and dirt.
    Cleaning Kit Xbox - Image Credits [TheAppleTuber]
    Cleaning Kit Xbox – Image Credits [YT/TheAppleTuber]

Reboot The Xbox Series X

Rebooting the Xbox Series X simply clears temporary data, refreshes the system, and can resolve minor software glitches that may be causing issues like disc reading errors.

Press and hold the Xbox button on the console’s front for around ten seconds until it shuts off, then press it again to turn it back on.

Testing With Other Discs

Testing with other discs helps you determine whether the problem of your Xbox Series X not reading discs is related to a specific game disc or if it’s a broader issue with the console itself.

If some test discs are recognized and work while others do not, it indicates that the problem may be specific to certain game discs. The issue could be due to scratches, dirt, or damage on those particular discs. You can try cleaning or repairing those discs individually.

Check For Disc Format Compatibility

Ensure the type of disc (e.g., Blu-ray, DVD) you’re using is supported by your Xbox Series X. Refer to Xbox documentation for compatibility details, check the disc’s region, and inspect for damage. If problems persist, consider using digital content instead.

Clearing The Cache

Clearing the cache on your Xbox Series X is another troubleshooting step that can help resolve various software-related issues, including problems with disc reading.

Clear System Cache – Image Credits (Tech4Gamers)
Clear System Cache – Image Credits [Tech4Gamers]
The cache is a storage area where the console stores temporary data, and sometimes, corrupted or outdated data in the cache can lead to performance issues.

Running The Xbox Series X In Offline Mode

By switching your Xbox Series X to offline mode, you prevent it from attempting to download updates or sync data during gameplay. This can be particularly useful if a poor or intermittent internet connection is causing issues with disc reading or other aspects of gaming performance.

After switching to offline mode, try using a disc in your console to see if the disc reading problem persists. If the issue is resolved in offline mode, it might indicate that your previous online connectivity was causing conflicts.

Checking For Software Updates

Updating the Xbox is crucial because these updates often include bug fixes, improvements, and optimizations that can resolve various software-related issues, including those affecting disc reading. Compatibility issues with game discs can occasionally result from outdated software.

Xbox Updates and Downloads - Image Credits [Tech4Gamers]
Xbox Updates and Downloads – Image Credits [Tech4Gamers]
After updating your console, test whether the disc reading issue has been resolved. If the problem persists, you can proceed with other troubleshooting steps to further diagnose and address the issue.

Advanced Solutions

When troubleshooting disc reading issues on your Xbox Series X, you may encounter more complex problems that require advanced solutions beyond basic troubleshooting steps. Here’s a detailed explanation of advanced solutions:

Performing A Hard Drive Reset

Performing a hard drive reset on your Xbox Series X is a more advanced troubleshooting step that can help resolve persistent software-related issues, including problems with disc reading.

Reset Console – Image Credits (Tech4Gamers)
Reset Console – Image Credits [Tech4Gamers]
This process essentially clears all data on the console’s internal storage, so be cautious and consider backing up important data before proceeding.

Contacting Xbox Support

If you’ve exhausted the basic troubleshooting steps and your disc reading issue persists, contacting Xbox Support is advisable. They can provide tailored guidance, troubleshoot with you, and offer specific solutions based on the nature of your problem. These might also assist you in deciding whether or not your console needs to be repaired or replaced.

Xbox Support – Image Credits [Tech4Gamers]

Warranty Considerations

Check your Xbox Series X warranty status. If the problem is hardware-related and your console is still under warranty, Microsoft will repair or replace it at no cost to you.

Be sure to read and understand the terms and conditions of your warranty to know what is covered and what isn’t.

Professional Repair Options

Consider professional repair services if your Xbox Series X is out of warranty. Microsoft offers repair services for its consoles, and third-party repair shops specialize in gaming consoles. They can diagnose and fix hardware issues like a malfunctioning disc drive.

Frequently Asked Questions

Can I fix a scratched game disc?

You can attempt to fix a scratched game disc. There are various methods, like using toothpaste, banana peels, or commercial repair kits. Success isn’t assured, though; it might not work for seriously harmed discs.

Can I play digital games while troubleshooting disc reading issues?

You can continue playing digital games on your Xbox Series X while troubleshooting disc reading issues. Digital games are saved on the console’s hard drive, so disc drive issues do not affect them.

Does Xbox Series X have a warranty for disc drive issues?

Xbox Series X typically has a warranty covering disc drive issues, which is considered part of the hardware.

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Uzair Qureshi
Uzair Qureshi
I'm a passionate computer hardware expert specializing in CPUs and GPUs. With a lifelong curiosity for hardware and extensive hands-on experience, I provide valuable insights, practical advice, and in-depth analysis on these components. Engaging with the hardware community, I exchange knowledge and stay at the forefront of technological advancements.


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