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Xbox One Not Reading Discs [FIXED]

The issue may be caused by malware or mechanical issues. Read our guide to learn how to fix it.

Expert Verified by Arsalan Shakil

The Xbox One is a trendy gaming console that boasts an impressive array of games for consumers to enjoy. However, like any electronic device, it is not immune to occasional issues and may have problems from time to time. One such problem that users may need help with is theXbox One Not Reading Discs, which can affect not only games but also music and movie discs.

Key Takeaways
  • Common causes for your Xbox One not reading discs can be dust accumulation in the disc drive, damaged discs, disc drive issues, firmware or software issues, hardware failure, incorrect placement of discs, and outdated console firmware.
  • The prevalence of this issue is on the lesser side and usually occurs to people with outdated software or mechanical issues with the disc drive.
  • For troubleshooting the error, you can Check the disc for damage, Clean the disc, Check the disc drive for damage, Reboot the console, and update the firmware.
  • This issue may be hard to fix if the disc drive is malfunctioning.

There is no such error message for this issue.


Method Difficulty Rating

Update System
Rated: 6/10

Clear Cache
Rated: 4/10

 Mechanical Issues
Rated: 8/10

Reset Xbox
Rated: 5/10


Update Firmware

Outdated system software often causes several different issues for users. Ensuring an updated system clears most of these issues, the Xbox One not reading discs issue being one of them.

While facing the issue, one of our team members reported that updating the system firmware solved it. Some users on the Microsoft forum, however, have claimed that they ran into the issue after performing a recent update. Regardless, take the steps mentioned below to update your console firmware:

  1. Connect to the Internet: Ensure your Xbox One is connected through a stable network connection.
  2. Access Settings: Navigate to the Home screen > select the “Settings” option represented by a gear icon.
  3. System Update: In the Settings menu, choose “System,” > “Updates.”
    Xbox settings
    Xbox settings – Image Credits [Tech4Gamers]
  4. Check for Updates: Click on “Check for updates.” If an update is available, follow the on-screen instructions to download and install it.
Updates And Downloads
Updates And Downloads – Image Credits [Tech4gamers]

WARNING: Make sure not to insert discs the wrong way as that can damage the disc reader.

Clearing Persistent Cache

A system cache is a temporary storage that holds frequently accessed or recently used data and instructions. It improves system performance by reducing the time it takes to retrieve information from the primary storage, such as a hard or solid-state drive. Clearing the persistent cache might resolve disc-reading issues. Follow the steps below to clear the system cache successfully:

  1. Clearing Cache: Power off the device > Unplug all cords > Wait 30 seconds > Replug all wires.
  2. Power On with Special Buttons: Power on the console while simultaneously holding the Bind and Eject buttons > Continue holding until you hear two power-up tones.

Checking for Mechanical Issues 

Sometimes, the issue may be with something other than your device’s software. Instead, there might be a mechanical issue with the disc reader. This may be due to any reason but people online have mentioned that most of the time checking and replacing parts solved the issue. Take the following steps to check your Devices disc reader:

  1. Open the Disc Tray: Press the eject button on your Xbox One to open the disc tray.
  2. Check the Disc Drive: Examine the disc and disc drive for any damage > Check for dust or debris > Gently clean the drive with compressed air if needed.
  3. Insert a Different Disc: Test the disc drive with a different game or movie disc. This helps determine if the issue is specific to one disc or a broader problem.
  4. Ensure Proper Seating: Make sure it is seated properly in the disc tray > Push it in until you feel a slight resistance.
  5. Close the Disc Tray: Close the disc tray > Wait for the console to attempt reading the disc.

Tip: If any mechanical issues surface, consider replacing your disc drive.

Performing A Hard Drive Reset

Performing a hard drive reset on your Xbox Series X is a more advanced troubleshooting step that can help resolve persistent software-related issues, including problems with disc reading.

Reset Console – Image Credits (Tech4Gamers)
Reset Console – Image Credits [Tech4Gamers]

This process essentially clears all data on the console’s internal storage, so be cautious and consider backing up important data before proceeding.

Final Thoughts

Being unable to download new games via the disc reader is a pesky issue and, in my experience, very frustrating. I ran across threads on Reddit detailing the issue and some potential fixes. Many users have taken to Twitter to cast their voices but have yet to answer. Moreover, the Xbox official page still needs to address these issues. Users seem to be frustrated about this issue and want to know why it is happening in newly bought consoles.

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