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How To Fix PS4 Share Play Not Working?

There are many ways to solve the error, such as power cycling your internet router and modifying DNS settings.

Expert Verified By

Whenever I encounter the issue of PS4 Share Play not working, it prevents me from sharing my screen or inviting my friends into the game room. It mostly occurs when something is wrong with the internet connection or the PSN servers are down. 

Key Takeaways
  • PS4 Share Play may fail to work due to slow internet, faulty DNS, or problems with the PSN servers.
  • It can cause error codes NP 37667-9, NP 38497-1, CE 37742-3, and NP 37671-4 to appear. 
  • Switch to a wired connection, change video resolution, or modify DNS settings to eliminate the issue.

Method Difficulty Rating

Change Resolution
Rated: 2/10

Reduce Devices
Rated: 1/10

Disable Restrictions
Rated: 3/10

Tip: Check PSN Service status, power cycle your internet router/PS4 console, have PlayStation Plus subscription and ensure Share Play compatibility with the chosen game before moving to other fixes.

Adjust Video Resolution

Per my testing, incorrect configurations for Share Play’s video output can also cause issues in its proper running. Using Standard settings helped ensure a smoother shared gameplay.

The PS4 Support also advises keeping the Resolution and Frame Rate to Standard for a flawless multiplayer gaming session on Share Play. Use these steps to modify video resolution.

  1. Go To Party: Open the Homescreen > Access the bottom menu > Party.
  2. Access Party Menu: Highlight the Start Party option > Hit your controller’s Options button > Choose Party Settings.
    PS4 Share Play Not Working
    Go To Party Settings (Image By Tech4Gamers)
  3. Select Quality Settings: Navigate to Video Quality For Share Play.
    PS4 Share Play Not Working
    Pick Video Quality For Share Play (Image By Tech4Gamers)
  4. Modify Quality: Set Resolution and Frame Rate to Standard.
    Standard Settings
    Keep Standard Settings (Image By Tech4Gamers)
Important: You should have a minimum of 2Mbps of internet speed for Share Play to run without disruptions. Check your internet speed via third-party software like Speedtest by Ookla

Reduce The Number Of Devices On Your Connection

Another effective way to make Share Play function is disconnecting idle devices on the network to allow more bandwidth for your PS4. Moreover, verify that someone is not using high-quality video streaming sites, like YouTube, Netflix, or Twitch, on the connection since it consumes a good amount of bandwidth.

I also found Share Play not working and showing instability on my PS4 when a team member was simultaneously downloading a large file using the same network. So, avoid downloading heavy files via the internet while using Share Play.

Tip: Use a LAN connection for better internet performance.

Lift Profile Restrictions

When you face issues using Share Play from your PS profile, enable the Guest login and New User Creation settings. Then, create a new user profile and try to access Share Play with it. The problem could lie in your original profile, so clear the PS cache and rebuild the database to eliminate any glitches. 

  1. Select Parental Controls: Go to Settings > Parental Controls/Family Management.
    Select Parental Controls
    Select Parental Controls (Image By Tech4Gamers)
  2. View Restrictions Menu: Open PS4 System Restrictions.
  3. Enable The Feature: Highlight New User Creation And Guest Login > Allow.
    Enable User Permissions
    Enable User Permissions (Image By Tech4Gamers)

Additionally, this is a recommended fix on PS support in case of problems with the feature’s working.

Final Words

I discovered the Share Play not working issue while playing GTA V on my PS4. However, after further research, I found that users underwent the same problem with other games, such as WWE.

PlayStation has acknowledged errors related to Share Play malfunction and provided valuable fixes, like rebooting the network connection. Besides, the methods above were also handy in resolving the problem. 

If none of the mentioned above solutions fixes your issue, it would be best to contact PlayStation Support. You can also proceed to reset the PlayStation, but that is done as a last resort.

WARNING: Back up your data to online cloud storage or an external device to avoid losing it during the reset. 

Frequently Asked Questions

Why Can’t I Start Share Play On My PS4?

It could be due to poor internet connectivity, bugs or glitches in the system, and other reasons.

How Do I Get Share Play To Work On My PS4?

Update the system software, change DNS settings, and power cycle your internet to fix the issue.

Can My PS4 Profile Get Blocked From Share Play?

Your profile could get banned due to a violation of the terms and conditions of the company

Fix Common PS4 Issues:

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