SOLVED: PS4 Error SU-30746-0 Controller Not Connecting

PS4 users might sometimes face the error SU-30746-0, which pops up when the controller is not connecting to the console. It happens when the console fails to update, or you use outdated firmware rather than the latest one.

Key Takeaways

• PS4 Error SU-30746-0 appears when you connect your controller to the PS4 console.
• The error occurs due to outdated firmware of a controller or console software. Unexpected interruption during the update can also trigger this error, which usually happens when the internet connection isn’t stable.
• You can get rid of this error by updating the system software and firmware, initializing or rebuilding the PS4 database, or getting your hard drive repaired by an expert if that is causing the issue.

PS4 Error SU-30746-0: What Is It?

Sometimes, when you connect a controller to the PS4, you might get the SU-30746-0 error. The controller’s inability is indicated by this error message, and it appears on a black screen:

“An error has occurred.

(SU-30746-0)”

You will only have an OK button to click.

When updating the software or firmware, an unexpected interruption in the internet connection results in the error. Even after multiple attempts, you won’t be able to continue the update.

There are many reasons why the error appears, such as: 

• The PS4 console and controller may not be able to communicate over Bluetooth.
• The controller’s firmware could also be the source of the issue if it is outdated or damaged.
• The PSN server is down or going through any maintenance.
• Hardware failure or the console’s hard drive malfunctioning.
• The console’s software needs to be updated, or PS4 cannot locate updated files or updates.
• There’s a bug, or recently updated files are corrupted.

How To Fix PS4 Error SU-30746-0

Check PSN Status

Go to the PSN website and check the server status if you’re stuck at the error SU-30746-0 and might not update due to server maintenance. Here’s how you can check PSN status:

Open your browser and visit the PSN Service Status webpage.

Power Cycle PS4 And Controller

If you encounter “SU-30746-0 frozen” or develop a bug or glitch, try power cycling your console and controller. It will eliminate temporary issues, such as a corrupted cache causing the PS4 to freeze.

Here’s how to do it:

1. Turn off both the PS4 and the controller.
2. Take out the power cords.
3. Wait for at least 2 to 3 minutes. 
4. After that, reconnect the power cable and turn on the console.
5. When it’s on, press the PS button on the controller and hold it for a while to make a new connection.

Reset Controller

This method eliminates temporary glitches in the controller.

Here’s how to reset the controller:

1. A tiny reset button is located at the back of the controller next to the L2 button to reset the controller.
2. You need to press the reset button and hold for a few seconds through a pin or paperclip, anything that can go inside to push the button.
3. Take a USB cable and connect the PS4 and controller.
4. Now, hit the PS button to reconnect.

Pair The Controller Again

Re-pairing the controller with the PS4 console can sometimes fix a connection problem.

To do this, please follow these steps:

1. Open the PS4 Settings.
2. Choose Devices, and then Bluetooth Devices.
3. Find the controller in the list of paired devices, then select Forget Device.
4. Press the PS button until it begins flashing to reconnect the controller to the console; it will appear on the Devices page.
5. Click it, then go for the pairing steps on the screen.

Update Controller Firmware

Sometimes, you might need to update the firmware to eliminate the error. Take a USB cable and plug the controller using it to the PS4 to update the firmware.

Here’s how to update the firmware:

1. Launch the PS4 screen and jump to Settings.
2. Opt for Devices.
3. Click Controllers.
4. Now, jump to Update Firmware and follow the on-screen directions to install the controller’s latest firmware update.

Check For Interference

Ensure the PS4 console is not near any other Bluetooth devices that could interfere with the controller’s connection. Reconnect the controller after removing any wireless devices away from the console.

Restart Router

To ensure improved performance and remove any temporary glitches, switch off your router/modem for about 5 minutes and then turn it on.

Switch To Wired Internet Connection

Your WiFi signals are weak if your PS4 connection to the internet is unstable. The download gets interrupted, and the PS4 firmware update may fail, which could lead to PS4 Error SU-30746-0.

You can fix this issue by converting from a WiFi connection to a LAN connection / Ethernet. Your PS4 will have a reliable internet connection, thanks to it.

Connect Via USB Cable

If the controller can’t connect wirelessly, connect it to the PS4 using a USB cable. In some cases, wireless connections create connectivity issues, and you can solve them by opting for a wired connection.

Restore PS4 To Default Settings

Restoring PS4 to the default settings will fix the error.

Following the instructions below to do it:

1. Completely turn off the console.
2. Press the Power button while holding it until you hear the beep two times, then release it. PS4 will now start in Safe Mode.
3. To pair the console and controller, use the USB cable and press the PS button.
4. Now, highlight Restore Default Settings and press the X button to confirm.

   

5. Select Yes and press the X button to restore default values for all settings.

Restart PS4 to apply changes and verify that the PS4 error code SU-30746-0 is gone.

Also Read: How To Check PS4 Controller Battery On PC?

Update Console Through Safe Mode

When you’re stuck at the “PS4 Error SU-30746-0 Controller Not Working”, updating the console in Safe Mode is crucial. Make sure your console is not in sleep mode and switched off.

Following are the ways to update the console:

Using The Internet 

1. Hit the power button, hold it for up to 7 seconds, and release it when you hear two beeps.
2. The console will launch in Safe Mode.
3. Plug the controller using a USB cord into the PS4, and on your game controller, push the PS button.
4. Choose Update System Software from the menu, and look on the controller for the X button to press.

   

5. Select Update Using Internet if you have an Ethernet connection in your console and let the system finishes the process.

Using USB Device

If you aren’t using an internet connection, update PS4 through a USB device.

Here is how to do it via a USB device: 

1. Connect a FAT32 USB to a PC.
2. Please make a new folder in the USB and name it PS4, then a folder inside it and name it UPDATE.
3. Launch a browser and open PS’s official website.
4. Now, download the file for installing updates.
5. Copy the installation file from your PC’s downloads, and paste it into the USB’s UPDATE folder you created earlier by PS4UPDATE.PUP. Always keep the PS4 folder as a main folder in the USB drive.
6. Connect the USB to your console before entering the Safe Mode, so it can detect it while starting.
7. Now, follow the steps given above to enter Safe Mode.
8. Look for the Initialize PS4 option in the menu and click it.
9. Choose the option USB Storage Device and click Update.
10. Click OK to start the process and leave your console to update.

Restart PS4 as soon as it installs updates and check whether the SU-30746-0 error has been resolved.

Rebuild PS4 Database

Rebuilding PS4 Database organizes your hard drive. As a result, you will have fast data loading, the game won’t crash anymore, and you will achieve higher frame rates.

Here’s how to rebuild it: 

1. Press the power button for a while, and it will turn off after a beep.
2. Again press that button for about 7 seconds and release it right after you hear the console beeping twice.
3. Safe Mode screen will appear.
4. Attach the controller to your PS4 console and hit the PS button.
5. Look for the option Rebuild Database in the menu, highlight it, and click the X button to confirm.

   

6. The process could take some time per the data size in the console’s hard drive.

The console will start when it finishes the process, and you can use it without having frozen frames.

Initialize PS4

Initializing PS4 will do a factory reset which moves back all system settings to default. But always take a backup of your system so there won’t be any data loss.

Backup Console

Take a USB or hard drive storage with the FAT format and ample space to store all the data without interruption.

Here’s how you can create a backup:

1. Plug the USB drive into your PS4.
2. Open Settings from the home screen.
3. In the Settings menu, navigate to System at the bottom.
4. Click Backup and Restore.

   

5. Here, you need to choose the data for backup and click Next.
6. Give the backup a name, and click Back Up.
7. Once you hit your game controller’s X button, your data will begin backing up.
8. Eject your USB device upon completion of the backup.

Initialize PS4

When the backup completes, start initializing your console.

1. Go to PS4 Settings and find the option Initialization.
2. Click Initialize PS4.

   

3. Select Full initialization.
4. Perform the steps appearing on the screen.

Do not turn off your PS4 during initialization; otherwise, your PS4 might have irreparable damage.

Initialize PS4 In Safe Mode

Initializing in Safe Mode is more effective than normal initialization. However, you can opt for this procedure, or the one explained above.

Here’s how you can do initialization in Safe mode:

1. Press the power button to turn off the console and hold it as long as it beeps and is powered off.
2. Release the button, press it again, and hold for about 7 seconds, and you will hear two beeps.
3. After this, Safe Mode will launch on the console.
4. Press the PS button after connecting the console and controller with a USB cord.
5. Look for the option Initialise PS4 (Reinstall System Software) using the controller and hit the X button for confirmation.

The process could take some time because of the data size of your hard drive. When initialization completes, start your console and check your console isn’t getting the error anymore.

Format PS4 Hard Drive

You will experience several technical problems with your PS4, like error SU-30746-0, if PS4’s hard drive is malfunctioning. Therefore, check that the hard drive is working and in good condition.

Here’s how to format it: 

1. Remove the PS4 hard drive.
2. Plug it to a PC or Mac using a USB cable. The system will automatically identify and install the required drivers for it.
3. Go to the Disc Utility program on a Mac or Disc Checker on Windows.
4. Formatting steps are similar as you do formatting an internal drive.

Contact PS4 Support

Your PS4 console may have problems only a technical person can fix if none of the methods resolves the error.

Go to the PS official website and contact the officials to get your console repaired. You can choose the issue which is relevant to SU-30746-0. ().

Give them all the necessary details about the error and the methods you have already tried to fix the PS4 error SU-30746-0 frozen. Customer service representatives will get a better idea from the information you provide about the cause of this error. Wait about 2 days to hear back from them; otherwise, generate a new support ticket.

This was everything you needed to know about how to fix PS4 Error SU-30746-0. We hope that our guide will help you greatly. 

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Arsalan Shakil

[Errors Troubleshooting Expert]

Arsalan Shakil (aka GuyThatDoesEverything on YouTube) is a PC Tech Enthusiast and Electronic Geek. With over 10+ years of experience in Electronics, he then decided to explore Software Engineering to design embedded products and automate existing hardware solutions. 

When he started tearing down old cameras to understand how they worked, he was shocked (literally, when he got zapped by a flash discharge capacitor), giving him the power (debatable) to fall in love with videography/photography. He also started making some fun videos that later became YouTube tech reviews.

Skills:

• 10+ years of experience in Electronics design, embedded solutions, and prototyping
• Majored in Software Engineering
• Research paper publication in IEEE for Embedded Military Uniform & LoRa WAN wireless technology
• Specialized in IoT Solutions
• PC Enthusiast & PC Modder

In his local region, he’s known to expose cheap PSU brands, often claiming fake certification or false claims on the box. He’s a true nerd and needed some friends in his life. Then he met some guys who work at Tech4Gamers, and they also came out to be equal nerds who suggested he join Tech4Gamers as a Hardware Expert.