How I Resolved the ‘Xbox: The Person Who Bought This Needs to Sign In’ Issue

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Uzair Shabir

At Tech4Gamers, I’m a Senior Error Fix Writer specializing in troubleshooting problems. Each article results from deep research, testing fixes and providing solutions.

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The error message “Xbox: The Person Who Bought This Needs To Sign In” is common for all Xbox users. The user encountering the error on their Xbox console may face a temporary interruption in accessing their gaming profile.

We get the error message indicating the issue as below:

Method Difficulty Rating

Checking The Xbox Live Server Page Status

The error connecting to the Xbox servers is a significant possibility behind the issue. The Xbox connections may be temporarily down or under maintenance, which can cause such errors. Users can check the Xbox status page to see whether the issue is on the Xbox servers, which might be undergoing maintenance.

This method helped me when this error arrived in my console. Look up the Xbox Status Page using the following steps:

1. Select Xbox Status and check: Select “Xbox Status” in your Xbox account settings to confirm if all services are running (indicated by a green tick) or if there’s a limited or major outage, indicating maintenance.

   

2. Check Xbox Status on Mobile: Alternatively, view server status using the Xbox mobile app: Tap User icon > Settings > Support & Feedback > Xbox Status.

   

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   Tip: Regularly check the Xbox Status Page to verify if server-related issues are causing the error. This simple step can save time and help identify external factors affecting connectivity. 

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Specifying The Default Xbox Console As “My Home Xbox”

This factor is the root cause of this error. This can happen if you try registering your game pass with one console and then attempting to access it with a different Xbox console. Then, the resultant error message will emerge as it will not match your login credentials.

This method was for an issue similar to mine. Therefore, my issue was also resolved using this solution.

Resolve this error using the following steps:

1. Go to the Personalization option: the Profile and System option > Settings > General > Personalization menu.

   

2. My Home Xbox: Click the My Home Xbox option in the Personalization section.

   

3. Declare Home Xbox: Declare your personal Xbox console as the Home Xbox in this section.

   

4. Remove extra accounts: If you spot another Xbox console as the Home Xbox, locate and select Remove this Xbox option.
5. Check the error: Once done, retry accessing your games > Check whether the issue is resolved.

Logging Out And Signing Back Into The Xbox Account

Occasionally, the Xbox console starts acting faulty due to the Xbox account not being updated. As a result, the account may get disconnected partially from the console. The standard remedy is to log out and then retry signing back into your Xbox console using the same account with which the game was purchased.

This method resolved the issue in my console successfully. Additionally, this was also helpful for users on forums like FRONTIER as well. Imply this method using the following steps:

1. Sing Out of account: Click your user account icon on the top corner of the Xbox PC app > Sign Out option.

   

2. Log back in: Log back in using your Xbox account details.

Forfeiting And Renewing Your Xbox Game Pass Membership

One remedy that swiftly solves the issue is forfeiting and renewing your Xbox game pass membership. As it is the new beginning of your Xbox game pass, it might as well remove all the previous errors, including the error.

I followed this method, and I can vouch for this one as it was helpful to me. Follow the steps mentioned below to implement this method:

1. Go to Services & Subscriptions: In your Xbox account, navigate to the Services And Subscriptions Membership section > Manage option > You may reconsider your payment methods and forfeit your current Xbox Game Pass Membership plans.

   

2. Recheck the error: Check whether this method solved the issue.

Testing The Internet Connection Strength

One possibility for such an error can be the weak reception of the internet connection from the console. Xbox Live server demands a minimum download speed of 3Mbps and a base upload speed of 0.5Mbps. If your internet connection does not provide these speeds, this means that your internet connection is too weak. This might cause the servers to refuse users to sign into their accounts.

The standard fix is inspecting and restoring the console’s internet connection. I followed this method and resolved the issue. You can remove this error using the following steps:

1. Network Settings: Go to Settings > Network Settings.

   

2. Network Details & Statistics: Tap on Network Details & Statistics.

   

3. Check Network Compatibility: Match the network speeds to the requirements of the specific game/app. 

   

4. Contact ISP: If the requirements are insufficient, contact your ISP provider to fix the Internet.

Terminating A Microsoft Account From The Xbox Console

Deleting the Microsoft account is also a countermeasure to rectify the error. You can add it again into the console, giving it a fresh start. This method phases out any unseen restriction in connecting the account to the user, possibly ending the issue.

I can testify to the credibility of this error as it was useful for me in resolving the error. Follow the steps below to delete your Microsoft account from your Xbox console:

1. Xbox Guide Settings: Select the Settings option from the Xbox Guide list.

   

2. Accounts settings: Next, locate > Proceed to the Account option.

   

3. Spot Remove accounts option: Furthermore, spot > Select the Remove Accounts option.

   

4. Check the error: After following the previous steps > Check whether the issue is settled.

Final Remarks

Concluding our article, this particular error has already been faced by several users across the globe and many of them have already reached out to Xbox Support on social media platforms raising their concerns.

The status page shows as all green but still getting “The person who bought this needs to sign in” error (0x803f9006)

Can’t launch #haloinfinite or any other games rn pic.twitter.com/3tRUieunYp

— darren.rambaud.eth (@duabm4r) May 7, 2022

While there could be many reasons leading up to this error screen, there are also possible fixes to resolve this issue as explained in my article. But in my personal opinion, regardless of the workarounds, Xbox still needs to address this issue as a top priority because it stops users from playing games that they own.

@XboxSupport I get message “the person who bought this needs to sign in” for all of my installed games, I own all of them…. Please help.

— Medinet Marketing (@JacktheStoic) February 9, 2024

Relevant Articles:

• 4 Ways To Quickly Fix Xbox System Error E102
• 4 Ways To Fix Xbox System Error E203
• How To Quickly Solve Xbox Error Code 0x80830003?
• 10 Ways To Fix Xbox Error 0x801901f7

Uzair Shabir

[Error Fix Expert]

Hello, I’m Uzair Shabir, a tech enthusiast pursuing a Bachelor’s in Electrical Engineering. At Tech4Gamers, I’m an Error Fix Expert, crafting articles on different issues and how to fix them. With a Google IT Support Certificate, I navigate tech complexities to deliver insightful perspectives.

Get In Touch: UzairShabir@tech4gamers.com