The “PS5 can’t voice chat due to network error” issue may arise mainly due to incorrect sound configurations for the Party chat or internet faults. Upon testing several fixes for the error, we found many that resolved the trouble, for instance, power cycling the internet router.
- The “PS5 can’t voice chat due to network error” may occur due to poor internet signals, system faults, server outages, and more.
- You can adjust the sound settings, restart your router, or modify DNS configurations to solve the problem.
- Faulty audio output/input devices can also cause the error, so try replacing your headsets and mic.
What Causes The “PS5 Can’t Voice Chat Due To Network” Error?
Following are the reasons why you may face this issue on your PS5:
- Bad internet connectivity.
- Glitches or bugs in the system.
- Using older versions of the software.
- Incorrect sound configurations.
- Faulty audio input/output devices.
- PSN server disruptions.
- Inaccurate location data.
Also Read: PS4 Won’t Turn ON
How To Fix The “PS5 Can’t Voice Chat Due To Network” Error?
Resort to these standard PlayStation troubleshooting methods before proceeding to other fixes since these often resolve ongoing issues with the PS consoles.
- Power cycle the internet router.
- Power cycle your PS5.
- Check PSN server status.
- Take an internet speed test.
Use A Wired Connection
Switch to a wired connection instead of using Wi-Fi for internet connectivity on your console. It offers better stability and network performance on PlayStation to prevent such errors.
Use Different Network
It is also possible that the problem persists not in your console but in the network, for instance, slower speed or glitches. Therefore, if available, connect to a different network and see if the error is gone.
Switch To Game Voice Chat
After creating the Party with your friends, enable the “Game Voice Chat” option. The network error was gone once we switched to this setting on our PS5.
Modify the settings to enable voice chat in Party:
- Once in a “Party,” double-press the “PS” button on the PS5 controller.
- Select “Game Voice Chat” from the sub-box.
- Hit the “Switch” button to confirm the settings.
Verify Location Settings
Apart from the other fixes, you should double-check that your console’s virtual and physical locations are the same. Contradicting location data can result in network errors.
Change Audio Output
We tried switching the audio output device on our PS5 from Bluetooth speakers to headphones. Then, we restarted the console, and it fixed the PS5 party chat not working problem on our end.
Change the audio output easily with the following method.
- Access the “Sound” settings on the “Party.”
- Pick the “Output Device” you want to use for the console’s audio, such as Speakers or Headphones.
Also Read: PS5 Spotify Error
Adjust Microphone Level
We need to verify that the microphone levels are not decreased to the minimum before we can use the voice chat feature. In addition, you can adjust the levels in such a way that the voice chat audio is more audible than the game sounds.
Here are the complete instructions:
- Choose “Microphone” from the “Sound” page.
- Click on the device you want for the audio input, like the controller, headset mic, or other.
- Also, configure “Microphone Level” to ensure the volume is not muted for the voice chat.
Sign In To Your Profile Again
Another potential cause we found for the error was profile glitches. We signed out of our PlayStation user profile on the console and logged in again after a minute with the credentials. Since we re-authorized our user profile on the PS5, it eliminated the persisting network error.
Modify DNS Settings
Switching to the Google Public DNS address was another way we fixed the error message on PS5 “Can’t voice chat due to network error.”
Set the DNS to Google’s server with these steps:
- Pick “Network” from the console “Settings.”
- Highlight the “Settings” tab and go with “Set Up Internet Connection.”
- Select the internet your console is connected to and pick “Advanced Settings” from the drop-down.
- Because we want to change the “DNS Settings,” set the option to “Manual.”
- Now on the next screen, change “Primary DNS” to “18.104.22.168” and “Secondary DNS” to “22.214.171.124.”
- Press “OK.”
- Wait for the pop-up to go away.
- The DNS settings will be updated.
- Click on “Test The Internet Connection” to check its functioning.
- Hit “Start Test.”
Update The System Software
You must install the latest software updates on your gaming consoles to avoid different errors and performance issues. Besides, there are two ways to update the console, via the internet or USB drive. We will use the internet to get the updates for our PS5 since it is easier.
Follow these steps to install the latest updates:
- On the “System” section, choose “System Software.”
- Select “System Software Update And Settings” on the right side.
- You will see the prompt “Update Available,” in front of the option “Update System Software” if there are updates needed for your console.
- Next, go with “Update Using Internet.”
- Press “Update.”
- The screen will read, “Restarting Your PS5.”
- The “Installing” process will follow it. Wait for it to finish.
- Lastly, the PS5 will begin “Installing The Update File.”
Performing a database rebuilding sorts out and organizes the data on the hard drive to eliminate the glitches and bugs hindering the system’s operation. Similarly, we applied the same solution on our PS4 when facing issues with Share Play.
Rebuild your database with these steps:
- Completely turn off your PS5.
- Hold the “Power Button” and wait for two beep sounds. Let go of the button on the second beep.
- You will be prompted to connect the PS5 wireless controller to your console.
- Attach the controller and press the “PS” button.
- On the “Safe Mode” screen, go to “Clear Cache And Rebuild Database.
- Choose “Rebuild Database.”
- Hit “OK” to initiate the process.
Before initializing, back up your console’s data and store it online on the Cloud or copy it to an external storage device. This way, you will not lose your game progress after the reset.
You can initialize your PS5 with the instructions given below:
- Head to “System.”
- Highlight “System Software” from the left options, then go to “Reset Options.”
- Select the last option, “Reset Your Console.”
- Press the “Reset” button to begin the process.
Contact Your ISP
There may be problems on your Internet Service Provider’s end, like server faults or network outages, which may lead to a network error on your console. Hence, speak to them and see if that’s the case.
What To Do If These Fixes Do Not Solve The Problem?
If you cannot get the voice chat feature working on your PS5, resort to alternate options to voice chat with your buddies during gaming, such as Discord. Moreover, check out our fixes for the PS5 disc drive not working.
We tried these solutions when encountering the PS5 “Can’t voice chat due to network error” problem on the console. Additionally, you can go to PlayStation Support and get specific help for the problem.
Frequently Asked Questions
It indicates some problem preventing the game or app from starting on your PS5.
Switch the network connection, use different audio input and output devices, and adjust sound configurations to fix the problem.
Double-press the “PS” button on the controller and select “Game Voice Chat” in the sub-menu. Then, press the “Switch” button to confirm your choice.
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[Errors Troubleshooting Expert]
Arsalan Shakil (aka GuyThatDoesEverything on YouTube) is a PC Tech Enthusiast and Electronic Geek. With over 10+ years of experience in Electronics, he then decided to explore Software Engineering to design embedded products and automate existing hardware solutions.
When he started tearing down old cameras to understand how they worked, he was shocked (literally, when he got zapped by a flash discharge capacitor), giving him the power (debatable) to fall in love with videography/photography. He also started making some fun videos that later became YouTube tech reviews.
- 10+ years of experience in Electronics design, embedded solutions, and prototyping
- Majored in Software Engineering
- Research paper publication in IEEE for Embedded Military Uniform & LoRa WAN wireless technology
- Specialized in IoT Solutions
- PC Enthusiast & PC Modder
In his local region, he’s known to expose cheap PSU brands, often claiming fake certification or false claims on the box. He’s a true nerd and needed some friends in his life. Then he met some guys who work at Tech4Gamers, and they also came out to be equal nerds who suggested he join Tech4Gamers as a Hardware Expert.