Among many PS5 errors, “A DNS server cannot be used PS5” is the most common one. It occurs when the PS5 cannot access the internet because of the DNS server failure. Users can quickly fix it using public DNS codes or setting up a static IP address.
- The DNS error indicates that there is a communication failure between the PS5 and DNS server.
- It can be caused by outdated firmware of PS5, issues with the DNS server, or down PSN servers.
- You can resolve it by changing your Wi-Fi bandwidth or modifying the DNS settings of your console.
What Is The “A DNS Server Cannot Be Used PS5” Error?
Users may get a DNS error when attempting to connect their PS5 to the internet. This message shows that the PS5 cannot establish a connection to the internet due to a communication failure with the DNS (Domain Name System) server.
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This error might be caused by a number of factors, including incorrect DNS network settings, issues with your internet service provider, router configuration, or issues with the DNS server itself.
How To Fix DNS Error On PS5
To repair the issue and connect your PS5 to the internet, you must discover the underlying cause of the problem and then try to fix it. But first, make sure you have done these troubleshooting measures:
- Check PSN servers.
- Restart your PS5 console.
- Power cycle your router.
Use A LAN Cable
If you are a regular gamer, you would know that using a LAN cable for a network connection is always more suitable. It provides better internet access with faster speeds and less load time. So, if you’re using a wireless connection, consider switching to LAN, which will solve the error.
Place The Internet Device Close To The Console
When installing the wireless device, remember to keep it close to the console. Remove any obstacles between them and keep both devices at a reasonable distance from each other. If the device is placed far, there could be signal issues that result in a DNS error on PS5.
Update Router Firmware
An outdated router firmware can also aid in causing DNS issues on the PS5 console. You should always keep your router firmware up to date. For details on how to update, contact your router vendor.
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Here are the general steps to update your router firmware:
- Determine your router’s brand and model.
- Check for available firmware updates on the manufacturer’s website and download it on your PC.
- Access your router’s settings by typing its IP address into your browser.
- Log in to the router’s administration panel using your username and password.
- Navigate to the firmware update section in the administration panel.
- Now, upload the new firmware by following the on-screen instructions.
- Wait for the update to complete. Do not turn off your router or disconnect it from the power source during the update process.
- Verify that your router is running the latest firmware by checking the firmware version in the administration panel.
Set Up Static IP Address
A static IP address remains the same whenever you turn on your console. This means that a specific IP address is assigned to your PS5 and doesn’t change as with the dynamic IP addresses.
This helps in solving DNS issues because it also lets you configure DNS settings manually, as some DNS servers may not be able to recognize your PS5 if it has a dynamic IP address.
To set up a static IP address on your PS5, follow these steps:
- Turn on your PS5 and navigate to “Settings.”
- Go to “Network” and click on “View connection status” in the “Connection Status” tab.
- Note down the information displayed on the screen as you will need it in the future.
- Navigate back to “Network” and select “Set Up Internet Connection.”
- Click on “Select Manually.”
- Select Wi-Fi or LAN as per your network connection.
- Set the MTU to “Automatic” and Proxy Server to “Do not use.”
- Now, choose “Enter Manually” and list down the information you noted earlier.
- Click on “Done.”
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Set A Public DNS
Once you have set up a static IP address, it will be easier for you to modify the DNS settings. Changing the DNS to any public one has solved this error for most users.
To do so, implement this procedure:
- Go to PS5 “Settings” and select “Network.”
- Click on the network you are using and choose “Advanced Settings.”
- Set the DNS settings to “Manual.”
- Now, enter the public DNS service like Google DNS (126.96.36.199 and 188.8.131.52), OpenDNS (184.108.40.206 and 220.127.116.11), or Cloudflare DNS (18.104.22.168 and 22.214.171.124).
- Make sure that the Proxy server is set to “Dont use” and MTU to “Automatic.”
- Press “OK” to confirm the DNS settings.
Set DNS To Automatic
If the manual settings of DNS don’t solve the error, you should try doing this:
- Switch on your console.
- Select “Settings” and click on “Network.”
- Choose your network connection and go to “Advanced Settings.”
- Now, set the DNS settings to “Automatic.”
- Click on “OK” to save the settings.
Change Wi-Fi Bandwidth
An unstable network connection will make your device take longer to connect to a DNS server. To prevent this from happening, you should change your Wi-Fi bandwidth.
- Navigate to PS5 “Settings.”
- Go to “Network” and click on your internet connection.
- From here, select “Advanced Settings” and choose “Wi-Fi Frequency Bands.”
- Now, click on “5 GHz” and save the settings by selecting “OK.”
Test Internet Connection
Test your internet connection to check what’s not working correctly.
- From the PS5 home screen, select “Settings.”
- Go to “Network.”
- Now, click on “Test Internet Connection.” This will check your network connection and give a detailed review.
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Check PS5 System Software Updates
An outdated system software can also trigger DNS issues, so you must keep it up-to-date.
Follow these instructions to update your PS5:
- From “Settings,” select “System.”
- Click on “System Software.”
- Now, navigate to “System Software Update and Settings.”
- You will see “Update Available” on your screen if a new build is released.
- Select “Update System Software” to update.
Try Using Wi-Fi
If you use a LAN cable for the network connection, you should consider switching to Wi-Fi. Sometimes the error vanishes when changing the way you access the internet.
Re-Add The Wi-Fi
You should re-add Wi-Fi to PS5 when “A DNS server cannot be used PS5” is displayed on your screen.
Here is the procedure to do so:
- Select “Network” from the “Settings” menu.
- Click on “Settings” and select the network you want to delete by clicking on the “X” button of the controller.
- Now, select “Delete.”
- Wait for a few minutes and then navigate back to “Settings” of the “Network” tab.
- Here, select “Wi-Fi” and choose the Wi-Fi network you wish to connect your
- Enter the password and wait for the Wi-Fi to connect.
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Re-Connect Wi-Fi To PS5
You can re-connect your Wi-Fi to your console by following this process:
- Go to “Settings” and choose “Network.”
- Select “Settings” and click on “Wi-Fi.”
- Now, toggle the Wi-Fi button to switch it off.
- Wait for 5 minutes and turn it on.
Rebuild PS5 Database
Rebuilding the database of your console helps in resolving DNS issues. You can do it by following the below-mentioned procedure:
- Turn off your PS5 by pressing and holding the power button until you hear two beeps.
- Connect your DualSense controller to the PS5 with a USB cable.
- On the Safe Mode screen, select “Rebuild Database” and press the “X” button.
- Wait for the PS5 to complete the rebuilding process. This may take some time, depending on the amount of data stored on your PS5.
Factory Reset PS5
Factory resetting your PS5 will delete all data and reset it to a store-bought version. If all the solutions are not helping you solve DNS errors on PS5, you should resort to this. Follow these steps to factory reset your console :
- Turn on your PS5 and click on “Settings.”
- Select “System” and go to “System Software.”
- Now, click on “Reset Options” > “Reset Your Console.”
- Choose “Full” and “Reset” to confirm the action.
We hope that some of the solutions have aided you in solving the “A DNS server cannot be used PS5” error. Just follow the step-by-step methods, and this error will disappear. If you are still confused, please drop your concerns in the comments section below.
Frequently Asked Questions
The error indicates that the PS5 is unable to connect to the internet because it cannot communicate with the DNS (Domain Name System) server.
To fix the error, you can try several solutions, including restarting your PS5 and router, changing the DNS server settings on your PS5, checking for firmware updates for your router, and updating if necessary.
You can use any DNS server that is compatible with your PS5. Some popular options include Google DNS (126.96.36.199 and 188.8.131.52) and Cloudflare DNS (184.108.40.206 and 220.127.116.11).
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[Errors Troubleshooting Expert]
Arsalan Shakil (aka GuyThatDoesEverything on YouTube) is a PC Tech Enthusiast and Electronic Geek. With over 10+ years of experience in Electronics, he then decided to explore Software Engineering to design embedded products and automate existing hardware solutions.
When he started tearing down old cameras to understand how they worked, he was shocked (literally, when he got zapped by a flash discharge capacitor), giving him the power (debatable) to fall in love with videography/photography. He also started making some fun videos that later became YouTube tech reviews.
- 10+ years of experience in Electronics design, embedded solutions, and prototyping
- Majored in Software Engineering
- Research paper publication in IEEE for Embedded Military Uniform & LoRa WAN wireless technology
- Specialized in IoT Solutions
- PC Enthusiast & PC Modder
In his local region, he’s known to expose cheap PSU brands, often claiming fake certification or false claims on the box. He’s a true nerd and needed some friends in his life. Then he met some guys who work at Tech4Gamers, and they also came out to be equal nerds who suggested he join Tech4Gamers as a Hardware Expert.