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FIXED: Windows 11 Freezes But Mouse Still Moves

To fix the issue, run an SFC scan or update the display drivers.

If your Windows 11 freezes but the mouse still moves, you are not the only one, as this is a common issue among users. Some glitches in the computer often cause this problem. Restarting your PC can be a quick solution for this. 

Key Takeaways

  • Windows 11 usually freezes because of putting too much load on the computer. 
  • Old display drivers and some incorrect configurations can also cause this issue. 
  • If it’s a minor glitch, restarting the PC or running troubleshoots can fix the issue.  

What Are The Causes Of Windows 11 Freezing? 

There are several reasons why Windows 11 freezes while using the computer. Most of the time, this happens because of putting too much load on the computer or running heavy programs on the wrong system configurations.

Running games that require higher VRAM than available can also cause the game to crash or freeze the computer. The same can happen when forcefully running other applications that require GPU capabilities than available.

Here are some more reasons why Windows 11 freezes: 

  1. Incorrect BIOS configuration. 
  2. Outdated graphics drivers. 
  3. Antivirus interruption. 

How To Fix A Freezed Windows 11?

As we discussed the potential reasons for this problem, we will now take you through the possible solutions to this problem.

Tip: As your Windows is stuck, reboot your computer to make it functional again and then try the solutions.

Before moving on to the detailed solutions, let us first see some of the quick ones that may save you from any more hassle: 

  1. Reboot your computer and try running the program again. 
  2. Make sure all the devices on your motherboard are seated properly. 
  3. Unplug all external or USB devices which you don’t necessarily need. 

Here are the things you can consider doing if the above solutions don’t work: 

  1. Run RAM diagnostics. 
  2. Install the latest display drivers. 
  3. Lower the screen resolution. 
  4. Factory reset windows.
  5. Run the SFC scan.

Run Memory Diagnostics

The memory diagnostics analyzes the RAM in your computer. It troubleshoots the minor problems with the memory. In case of any major problem detections, the diagnostic informs the user about that problem and its possible solutions. Windows Report on YouTube recommended the method, and our team tested it as well. 

The steps below will lead you through the memory diagnostic process: 

  1. Close all the applications. 
  2. Click on the search button on the desktop screen. Doing so will open a Window.
  3. Search for Windows Memory Diagnostics and run it. 

    Open Windows Memory Diagnostics App
    Windows Memory Diagnostics (Image by Tech4Gamers) 
  4. A window will open, giving you two options: select the “Restart now and check for problems” option. 

    Choose The Recommended Memory Diagnostics Option
    Memory Diagnostics Options (Image by Tech4Gamers) 
  5. After the computer restarts, run the program that caused the windows to freeze and check if it fixed the issue. 
Tip: If the above solution doesn’t solve the problem, try removing the RAM from the sockets, rub them with an eraser, and plug them again. Then, run the program that caused the issue, and if it still doesn’t work, try the next solutions.

Install The Latest Display Drivers

Updated drivers are necessary to run the programs on the computer smoothly. Not all applications may misbehave, but some can cause several temporary issues in the computer, including the freezing Windows issue. After updating your display drivers, you may get rid of your PC getting frozen when running certain applications.

Here are the steps to update the graphics drivers in Windows 11: 

  1. Go to the Device Manager by right-clicking on the start button.
  2. From the list, click on “Display Adapters” and right-click on the display drivers you are currently using. 

    Open Display Drivers From Device Manager
    Device Manager (Image by Tech4Gamers) 
  3. After clicking on the drivers, you will have some options. Choose the “Update Drivers” option. 

    Update Display Drivers By Clicking The Mentioned Option
    Update Drivers (Image by Tech4Gamers) 
  4. You will get two options; “Search automatically for drivers” and “Browse my computer for drivers.” Choose the most suitable option. 

    Choose Either Option
    Options For Searching Drivers (Image by Tech4Gamers) 

Lower The Screen Resolution

If your Windows 11 freezes but the mouse still moves despite trying the above solutions, you should try lowering your screen resolution. Improper resolution settings can prevent some programs from running properly. Setting the right resolution for your screen may fix this problem. 

Here’s what you need to do to lower your screen resolution: 

  1. Open the Windows settings from the start button. 
  2. Go to system settings, and then open the display settings. 
  3. From the provided options, click “Display Resolution” and lower your resolution.  

Run The SFC Scan

It can be that some files in your PC have been corrupted, and those files are why your PC has frozen. Running the SFC scan may fix those files. John DeV on the Microsoft Forums also claimed that this can help fix the issue. 

Below is the procedure to initiate the SFC scan:

  1. Open the Search Window and type “cmd”.
    Run The Command Prompt As An Administrator
    Command Prompt (Image by Tech4Gamers)
  2.  Run the command prompt as an administrator.
    Enter The SFC Scan Command
    SFC Scan (Image by Tech4Gamers)
  3. Type “sfc/scannow” and press the enter key.
  4. Restart your PC.

Reset Your PC

If your Windows 11 freezes but the mouse still moves even after trying everything, reset your PC. Some glitches go away by simply restarting the computer or running troubleshoots, while others require resetting the entire system. Resetting your PC can eliminate the factors contributing to the Windows 11 freezing issue.

Tip: But before you proceed with this process, remember that all of your installed programs will be deleted except for the pre-installed programs. However, you can still keep your files saved. As this method erases all your installed software, we recommend saving this method for the last.

Frequently Asked Questions

Why does my Windows 11 freeze, but the mouse still moves?

Some of the reasons for this can be too much load on the computer, antivirus or firewall interruption, outdated drivers, etc.

How can I prevent Windows 11 from freezing again?

Firstly, after rebooting the computer, run the program again that freezes the windows. If the problem continues, try the solutions mentioned in our guide.

Is the Windows 11 freezing problem temporary?

It can be a glitch, which, upon restarting the computer, gets resolved. Other times, there can be several reasons behind it which need fixing.

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