GuidesError FixesSOLVED: PS5 Media Remote Not Working

SOLVED: PS5 Media Remote Not Working

You can make it work again by updating the system, fixing pairing issue and more.

Expert Verified By

PS5 is relatively user-friendly. It allows its users to play games and use streaming applications. However, it becomes frustrating when users face technical issues, such as PS5 media remote not working. This makes it difficult for users to use their gaming console and its extra features. 

Key Takeaways
  • PS5 media remote may not work if its batteries run low, it has collected dust, there is a poor Bluetooth connection or an update bug.
  • The issue of the PS5 media remote not working is not that frequent among users.
  • To make the PS5 media remote work, you can try replacing its batteries, updating it, giving it a reset, or re pair it to the console.
  • The issue may seem pesky when using the media remote instead of the controller.

Method Difficulty Rating

Fix Pairing Issue
Rated: 5/10

HDMI Pairing
Rated: 9/10

Rated: 9/10

Reset PS5
Rated: 9/10

Fix The Pairing Issue

If you have trouble with a stable Bluetooth connection, you might have to re-pair your media remote to the console. Re-pairing our remote proved to be of great use to us. This will help establish a new connection between your remote and console, which might resolve the problem. You can do this by following the steps given below:

  1. How To Repair Remote: Enter the console settings > Click on ‘Accessories’ > Click on ‘Media Remote > Then select ‘Connect Bluetooth Devices’ > ‘New Device’ > Hold the PlayStation logo button until the white light starts blinking.
    PS5 Media remote not wroking
    The PlayStation logo button. Image credit: (

Tip: Batteries running low or dying can be why your PS5 media remote might not work.

Setup HDMI Device Linking

In cases where the remote works just fine with the console but fails to work with the TV, you will have to enable the ‘HDMI device link’ in the settings. This will allow the remote to work on devices that are connected via HDMI, In this case, your console and TV. This step was claimed by users online to work and also worked for us at Tech4Gamers. You may follow the given steps.

  1. Through Console Settings: Enter the Settings > Click on ‘System’ > Inside the HDMI section; Look for ‘Enable HDMI Device Link’, ‘Enable One-Touch Play’, and ‘Enable Power Off Link’ > Enable/Turn on all.
    PS5 System Settings
    PS5 System Settings – Image Credits [Tech4gamers]
  2. Through TV Settings: Enter the Settings > Navigate your way to the ‘HDMI’ settings > Look for the option ‘HDMI-CEC> Enable the option once you have located it.

WARNING: Outdated software or bugs may be the cause of the issue therefore make sure that your device is updated.

Check For An Update

If you doubt the remote started having problems after the previous update, check whether another update is available. Sometimes outdated software may be the cause of the issue therefore, make sure that your device is up to date. You can check whether the update is available by following the given steps.

  1. How To Update: Enter the Settings > Click on ‘System’ > ‘System Software’ > Install the System Software Update, if available.
Updating PS5 console to fix PS5 Spotify error
Check for updates. Image credits: (Tech4Gamers)

Give Your PS5 A Reset

If any tips above prove no help, you should consider resetting your PS5 to its default settings. The reset will wipe off all the data, and the changed setting will return to what was original. If you have any essential data stored, it is better to back it up on another device beforehand. The following steps will guide you on how to give your PS5 a reset.

  1. How To Reset: Enter the Settings > Click on ‘System’ > ‘Reset Options’ > Click on ‘Reset Your Console> You will be given further instructions on the screen. Following those instructions will lead to a PS5 reset.

Tip: A poor connection between the console and remote may be the cause of the remote not working.


Users on Reddit and other platforms seem to be very frustrated regarding this issue many claiming that the issue won’t be fixed even after they tried everything they possibly can. If you think the issue is beyond you, it is advised to contact Sony support as they can provide better further assistance.

Has anyone figure out a fix for when the PS5 media remote stops going into pairing mode?
byu/ForeverKeet inplaystation


Why do you need the PS5 media remote?

The remote helps the users work their way through the console and its apps without using the wireless controller.

What is the lifespan of the PS5 media remote?

The lifespan of a remote depends on how it is used. Rough use may cause the remote to stop working early.

Should I buy a PS5 media remote?

The remote is a great accessory that uses PS5 streaming services. If your use is limited to gaming, you can stick to the wireless controller.

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