- Newly seen evidence suggests that Valve is cooking up a ‘SteamGPT’ AI tool.
- It is apparently going to deal with Steam customer support issues.
- The AI tool is also somehow related to CS2 anti-cheat and Trust Score.
Multiple companies across industries have attempted to utilize LLMs and copy ChatGPT in different ways to automate as many tasks as possible, regardless of success. The gaming scene is no different since it appears that Valve is also finally jumping on the trend.
Newly seen datamined evidence reveals that Valve is developing ‘SteamGPT,’ which aims to improve Steam’s technical and customer support. However, additional strings discovered in the code suggest that the AI-powered tool could do much more than answer queries.
Why it matters: SteamGPT could revolutionize Steam’s customer support system by being more efficient. However, some argue that Valve should have hired human staff, and there are concerns that the AI tool might prove to be a downgrade instead.
Leaker Gabe Follower highlighted the newly seen strings and snippets of code on Twitter, indicating that SteamGPT could be more efficient and accurate in responding to requests and tickets compared to the current system.
However, snippets like Trust_GetTrustScoreInternal, CSbot, player_evaluation, and SteamGPTRenderFarm show that SteamGPT will also be somehow related to the Trust Rating system and CS2 anti-cheat.
Perhaps SteamGPT could improve Valve’s self-learning VACnet system by providing a deeper analysis of player behavior and complaint handling. Or, it could go much deeper and actively strengthen the anti-cheat capabilities by fighting cheaters.
Some have also argued that these discovered snippets aren’t actually new code, although they have never been reported in the past.
Regardless, the gamers are conflicted with the SteamGPT tool. Some assert that Valve should have just hired more human staff for the aforementioned improvements, while others think the customer support process can become much more efficient using AI.
Do you think the new SteamGPT AI tool will turn out to be a great idea for the online store, or is replacing potential human labor with automation not worth it? Let us know your thoughts in the comments below, or join the discussion on the Tech4Gamers forum.
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Shameer Sarfaraz has previously worked for eXputer as a Senior News Writer for several years. Now with Tech4Gamers, he loves to devoutly keep up with the latest gaming and entertainment industries. He has a Bachelor’s Degree in Computer Science and years of experience reporting on games. Besides his passion for breaking news stories, Shahmeer loves spending his leisure time farming away in Stardew Valley. VGC, IGN, GameSpot, Game Rant, TheGamer, GamingBolt, The Verge, NME, Metro, Dot Esports, GameByte, Kotaku Australia, PC Gamer, and more have cited his articles.
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