GuidesHow To'sExplained: How To Cancel Pre-Order On Xbox

Explained: How To Cancel Pre-Order On Xbox [All Methods]

Learn easy steps to cancel pre-orders on Xbox, ensuring effective management of your purchases.

Expert Verified By

Enthusiast gamers excitedly pre-order games to obtain early access and special features when Xbox releases new games. However, some situations require them to cancel a game pre-order. It gets confusing as most of the users are unaware of the process of canceling a pre-order and getting a refund.

Key Takeaways
  • Pre-ordering is the decision of an enthusiastic gamer who is excited about a game that will be released soon to grab exclusive features.
  • Cancellation of pre-orders can be made through the Microsoft store, Xbox store, or Xbox website.
  • Pre-order cancellation results if a game is postponed or canceled by the publisher, you find another game more appealing, or some financial circumstances require money.

Method Difficulty Rating

Xbox Store
Rated: 5/10

Xbox Console 
Rated: 5/10

Physical Order
Rated: 2/10


Through Xbox Store 

If you change your mind for whatever the reasons, you can cancel a pre-order up by using the Xbox Store. The procedure is simple and here’s how you can do that:

  1. Login at Microsoft Store: Open a browser > Navigate to the Xbox website > Log in to your account and click on the profile icon.
    Image showing microsoft home page
    Xbox Login – (Image by Tech4Gamers)
  2. Go to Account Settings: Go to the profile or account settings > Payment & Billing > Order History section. All of your purchases, including pre-orders, are listed here.
    image showing how to Order History
    Order History – (Image by Tech4Gamers)
  3. Look For Order: You will now see a listing of all of your pre-orders > Look for the game you want to cancel the order for.
  4. Cancel Item: Click on the Cancel Item check box present next to the item > click on the Cancel Item option again to confirm.
    Image showing how to cancel item
    Cancel item – (Image by Tech4Gamers)

After completing the cancellation process, you will get a confirmation email, information regarding the refund, and any additional procedures if required.


Important: If you didn’t get any email, you will need to get in touch with the Microsoft support center.

Using Xbox Console

Another way of canceling pre-orders is through the console. Utilizing your Xbox console enables convenient access to various methods for canceling pre-orders and streamlining the process. Console also gives us the leverage to cancel pre-orders and to follow these steps: 

  1. Turn on Xbox: Turn on your Xbox and log in to your Xbox Live.
  2. My Games and Apps: Go to the dashboard > look for the My Games & Apps option.
    My Games and App
    My Games and App – Image Credits (Tech4Gamers)
  3. Open Games: Open the Games tab and look for the pre-ordered game.
    Games Tab
    Games Tab – Image Credits (Tech4Gamers)
  4. Open Menu: Highlight the pre-ordered game that you want to cancel > hit the 3 horizontal lines to open the menu.
  5. Manage Game: Click on the Manage Game and add-ons from the menu that appears > Now, look for the Pre-order tab > click on it.
  6. Click Cancellation Option: A cancellation option for pre-order games will now appear. Click it.
  7. Confirmation: A confirmation window will appear against your selection; click Yes if you are sure you want to cancel your pre-order. After Xbox processes your cancellation, you will be notified that your pre-order was successfully canceled.

Remember: Microsoft’s no-refunds policy applies to digital pre-orders, except for game delays or cancellations. Xbox Game Pass follows suit. Physical pre-orders vary by retailer. 

Physical Pre-order

It differs depending on the retailer you bought it from. But, a general guideline to cancel a pre-order is as follows:


Important: Some retailers will cancel your pre-order over the phone, while others might want you to visit the store.

  1. Visit Retailer Office: Visit the retailer or contact the retailer’s customer service department. Ask them to cancel the pre-order.
  2. Keep All Records: When the retailer confirms the cancellation, they will send you a confirmation and refund details. Keep all the necessary records and receipts safe for future reference.

Final Thoughts

Occasionally, canceling an Xbox pre-order may become necessary due to changing interests, financial constraints, release alterations, or the discovery of better alternatives. Users wanted to know if it is even possible to cancel the pre-order using Xbox store at all or not? Such as:

Microsoft Store provides a straightforward process online, while the Xbox Console and Xbox Store offer alternatives. Physical pre-orders vary by retailer. Understanding Microsoft’s pre-order policy is crucial, as refunds are generally challenging for digital pre-orders. 


Common Questions Answered

How to cancel a pre-order?

Cancelling pre-orders is easy through Microsoft. Go to your account, jump to Order History, look for the pre-order, click on it, check on the cancel option next to the game, and then click Cancel Item again to confirm.

How quickly can a pre-order be canceled and refunded?

Depending on the payment type and the retailer, the refund process differs. Usually, the refunded amount takes a couple of days to a few weeks to appear in your account. Keep checking it, and get in touch if it’s getting late!

Can I cancel a pre-order after the release of the game?

If you got it through a digital store, it can be difficult for you. You need to check with the Xbox support.


Related Articles

Was our article helpful? 👨‍💻

Thank you! Please share your positive feedback. 🔋

How could we improve this post? Please Help us. 😔

Related articles

Are Turn-Based RPGs Becoming Obsolete? Here’s What I Think

The gaming genre is constantly evolving with the era. With constant revolutions in the gaming world, will turn-based RPGs become obsolete?

Here’s How IoT Adoption Comes With Privacy Risks

With the widespread adoption of technology, there are several IoT privacy risks you need to be aware of, like data breaches and more.

Do Battle Pass Really Influence Gaming Behaviour?

Can battle pass influence gaming behaviour? Find out how different aspects of a battle pass affect a player.

Will AR Gaming Be The New Trend? What To Expect

As the AR gaming industry continue to rise, will AR gaming be the new trend? Find out about the future of AR.

Should Visual Entertainment Industry Fear Sora by OpenAI?

Should the visual entertainment industry fear Sora by OpenAI? Alongside a revolutionary future, Sora comes with its own set of drawbacks.

Similar Guides