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Xbox One Mic Not Working: Can Hear But Can’t Talk

Get to know how you can update the controller and the console, reconnect the headset, and switch to Open NAT to fix the mic issue.

The “Xbox One mic not working, can hear but can’t talk issue” may come up when there are faults within the headset or the controller’s firmware is outdated. However, do not worry because the problem can be resolved by updating the controller’s firmware, reconnecting the headset, and more.

Key Takeaways
  • The Xbox One mic may not work due to a defective headset, outdated controller firmware, or incorrect Xbox settings.
  • Update the Xbox controller and console, adjust the mic settings on the console and in-game, or reassign the controller to the profile to fix this problem.
  • Resetting the console and replacing the headset are the last resorts you should try when nothing else is effective.

Method Difficulty Rating

Increase Volume
Rated: 2/10

Update Controller
Rated: 3/10

Set Open NAT
Rated: 6/10

Inspect Mic
Rated: 2/10

Important: Performing an Xbox power cycle, clear the console cache, reconnect the headset, ensure the mic is not muted, and get an Xbox Live server status before proceeding.

Increase The Headset Volume

Before assuming something was wrong with the headset mic or the Xbox settings, verify that the headset volume is adjusted well and that you did not accidentally mute it. Increase the volume if needed with the steps below.

  1. Hit Guide Button: Come to the Homescreen > Press the controller’s Guide button.
  2. Launch Audio/Music Settings: Navigate to the Audio And Music icon on the bottom panel of the side menu.
    Select Sound Icon
    Select Sound Icon (Image By Tech4Gamers)
  3. Toggle Configurations: Ensure that the Headset Mic feature is turned on > For Headset Volume, move the slider to the extreme right. 
    Mic Settings
    Adjust Mic Settings (Image By Tech4Gamers)
Tip: Slide the Mic Monitoring toggle to the extreme left if you do not wish to hear your voice during the chat.

Upgrade The Controller’s Firmware

I always stress the importance of keeping my devices in line with the latest updates for smooth performance. Similarly, when encountering the issue on my controller’s mic, I ran a firmware update, restarted the controller, and fixed the problem.

Doing so also eliminated temporary glitches with the headphone jack on my controller, leading to better audio output. Update to the latest firmware versions using the instructions below:

  1. Move To Accessories: Open the Settings page > Devices And Connections > Accessories.
    Move To Accessories (Image By Tech4Gamers)
  2. Configure Controller: Click on the Configure option under the connected controller.
    Press The Configure Button (Image By Tech4Gamers)
  3. Check For Updates: Look for the Update Available message in the Firmware Version box. If present, press Update Now. If not, your controller is up-to-date.
    Update Controller
    Update Controller (Image By Tech4Gamers)
  4. Finalize Updates: Hit Update Now > Let the updates complete, and do not turn off the controller or console.
    Update Controller
    Select Update Now (Image By Tech4Gamers)

Many users have used this solution to fix the microphone problem in their Xbox controllers, as evidenced by the high number of upvotes on this comment in the Microsoft Community.

Tip: Prior to updating, verify that the controller is fully charged. Plug in the USB cable if the battery is low

Switch To Open NAT

The Xbox NAT type allows the console to communicate with the Xbox Live server and other consoles. Switch the Xbox NAT type to Open for seamless communication when playing multiplayer mode. Open NAT allows better performance of Xbox’s online features. Besides, it is also a recommended troubleshooting step in Xbox Support to fix communication-related errors, such as this one.

NAT Type
Set Open NAT Type (Image By Tech4Gamers)

Inspect Mic Settings

While exploring the Xbox settings, I found that the mic input may not work when the communication access for voice chats is restricted. Therefore, I changed the settings to allow my friends and others on the server to communicate with me via voice or party chats. Make the following changes to the mic settings.

  1. Choose Privacy And Safety: Move to Settings > Account > Privacy And Online Safety.
    Online Safety And Privacy
    Pick Online Safety And Privacy (Image By Tech4Gamers)
  2. More Privacy Settings: Select Xbox Live Privacy > Choose View Details And Customize.
    View Details
    Go To View Details (Image By Tech4Gamers)
  3. Select Relevent Option: Proceed with Communication And Multiplayer.
    Communication And Multiplayer
    Choose Communication And Multiplayer (Image By Tech4Gamers)
  4. Find Communication Setting: On this screen, find the boxes, Others Can Communicate With Voice, Text, Or Invites, and You Can Communicate Outside Of Xbox Live With Voice And Text.
  5. Modify Privacy: Set these to Friends or Everybody.
    Set To Everybody Or Friends
    Set To Everybody Or Friends (Image By Tech4Gamers)
Tip: Restart the console for the changes to take place properly


This is a prevalent problem faced by Xbox One users, as evidenced by this Reddit thread. Additionally, users have encountered this error in different games. For example, this Twitter user had the same trouble with Fortnite.

Luckily, the fixes discussed above were quite useful for me in restoring my mic function. If nothing seems to work, ensure you do not have a faulty headset. Do this by connecting it to another device, such as a PC or a smartphone, and see if the headset mic works. If not, the trouble may lie in the headset, which you should replace.

Frequently Asked Questions

Why Can’t I Talk Through My Mic On Xbox?

The issue may arise due to a faulty headset mic, incorrect Xbox configurations, or improper connection between the controller and headset.

How Do I Fix This Trouble?

You can tweak a few settings on your Xbox, such as changing the NAT type to “Open,” disabling Parental Controls, and enabling voice chat permissions with “Everyone” or “Friends.”

Can Troubleshooting The Controller Solve The Mic Not Working Issue?

Reconnect the controller to the console, update its firmware, or reset it to resolve the mic’s functioning.

Fix More Xbox Issues:

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