GuidesHow To Fix NVIDIA User Account Is Locked

How To Fix NVIDIA User Account Is Locked

Learn how to quickly unlock your Nvidia account if it gets locked all of a sudden.

If you’re trying to connect and you see an error, “NVIDIA user account is locked,” you need to reset your account password. The error occurs when multiple incorrect passwords have been entered for your account, and it usually disappears after a day. 

Key Takeaways

  • The issue can be due to a public IP which can sometimes be erased through a simple router restart.
  • If the account is locked due to too many incorrect passwords, the account should be unlocked after a day.
  • The NVIDIA live support chat can help manually fix the account if no other fix works.

NVIDIA User Account Is Locked: Causes And Fixes

There can be a few causes for your NVIDIA account to get locked, such as an IP lock or too many invalid password attempts. Of course, there are a few fixes for such issues, such as renewing your IP and contacting NVIDIA Support. We shall discuss three potential fixes to help unlock your NVIDIA user account.

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Reset Account Password

The most common issue for an account getting locked is due to a lot of invalid password attempts. If that’s the case, you will want to reset your account password. Thankfully, it’s not a hassle to change your NVIDIA account password. Follow the subsequent steps to reset your password.

  1. Firstly, go to NVIDIA’s website and click on “Login.” Upon scanning the page, you will find an option, “Login Help.” Click on the button to get to the next page.
    NVIDIA user account fix
    NVIDIA login page, “Login Help” – Image Credits [Tech4Gamers]
  2. Now, click on “Reset Password” and follow the next steps.
    NVIDIA reset password
    NVIDIA user account “reset password” button – Image Credits [Tech4Gamers]
  3. Now enter the email address you used to register your account and wait for a link on the account.
    NVIDIA forgot password
    Enter your email address – Image Credits [Tech4Gamers]
  4. Once you receive the email, open the link and click “Reset Account Password,” which will help you change your password.
  5. If your account is still locked after resetting your password, the fault may lie in your IP.

Also Read: NVIDIA Control Panel crashing

Renew The IP Address

Many websites, especially those that require logins, disallow public IP addresses. While you might have a private IP, sometimes settings can change, which can lock your account. In any case, NVIDIA similarly handles public IP addresses. For that reason, all you need to do is renew your IP address.

While renewing IP addresses doesn’t seem easy, you must first change the router’s IP. After doing so, you must change the computer’s local IP and assign a new IP address from your Dynamic Host Configuration Protocol (DHCP). You can achieve these things by following the subsequent steps.

  1. Go to the “Start Menu” or press Win + S and type in “Command Prompt.”
  2. Now, click on “Run as administrator.”
    Command prompt for locked NVIDIA account
    Opening command prompt to renew the IP address – Image Credits [Tech4Gamers]
  3. After opening the command prompt, type the following command lines one after another. These commands should help in renewing the local IP address.
  • ipconfig /flushdns
  • ipconfig /release
  • ipconfig /renew

Furthermore, we will use the following command lines to reset bad cache and configurations:

  • netsh int ip reset
  • netsh winsock reset

Now, close your router for around 20-30 minutes and restart your computer; your IP addresses should have been cleared.

If your NVIDIA user account is still locked after resetting your IP address, there’s not much left to help retrieve your account. However, you can try contacting NVIDIA’s support chat.

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Contact NVIDIA Support

If the above two methods didn’t resolve your problem regarding the account, then either your account has been blocked, or NVIDIA’s support team will need to fix it manually. Therefore, you can go to NVIDIA’s support team and report your problem directly.

NVIDIA support chat
NVIDIA Support chat page – Image Credits [Tech4Gamers]
Once you’re on the support page, click “Chat (Beta),” and you’ll see a message from an AI. Request the AI to allow you to speak to a live agent, and it will send you a form to fill out.

NVIDIA AI Support chat
Filling out a form to get in touch with an NVIDIA support agent – Image Credits [Tech4Gamers]
After filling out the form, you will be able to get in contact with a live agent who will help you in diagnosing what the problem might be. In case you have already tried the methods the agent asks you to do, they will manually fix the account from their side.

In conclusion, the support center will be helpful if your NVIDIA user account is locked and no other method works.

Also Read: Windows 10 Diagnosing Your PC Error


To conclude, there aren’t a lot of causes or fixes for a locked NVIDIA account. However, most cases should be resolved by resetting your IP address. Many times, accounts get locked due to incorrect passwords, so changing the password can be an option too.

Also, if both fixes don’t work, you always have access to NVIDIA’s live support chat, which will surely fix your issues. Therefore, if you get such an error, don’t worry too much and follow the in-depth steps provided. While opening the command prompt is scary for many users, you shouldn’t be anxious if you follow the exact steps and type in the command lines correctly.

Frequently Asked Questions

Why is my NVIDIA account locked?

There can be multiple reasons for a locked account, such as a public IP address, too many incorrect password attempts, or even a blacklisted account. Sometimes a quick router restart might fix the problem.

How long will my NVIDIA user account stay locked?

If you attempted to log in multiple times with the wrong password, the usual lock duration is between 30 minutes and one day. However, your account might stay locked indefinitely if the reason is something else.

Can I still use my GeForce Experience account even if my NVIDIA user account is locked?

There should not be any problems with using your GeForce Experience account, as both accounts are used for separate purposes.

If my account is locked, will I lose it forever?

Using the fixes provided should hopefully solve the issue, and you should be able to get your account back. Contact NVIDIA live support for further assistance if the problem isn’t solved.

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Ali Rashid Khan
Ali Rashid Khan
Ali Rashid Khan is an avid gamer, hardware enthusiast, photographer, and devoted litterateur with a period of experience spanning more than 14 years. Sporting a specialization with regards to the latest tech in flagship phones, gaming laptops, and top-of-the-line PCs, Ali is known for consistently presenting the most detailed objective perspective on all types of gaming products, ranging from the Best Motherboards, CPU Coolers, RAM kits, GPUs, and PSUs amongst numerous other peripherals. When he’s not busy writing, you’ll find Ali meddling with mechanical keyboards, indulging in vehicular racing, or professionally competing worldwide with fellow mind-sport athletes in Scrabble at an international level. Currently speaking, Ali has completed his A-Level GCEs with plans to go into either Allopathic Medicine or Business Studies, or who knows, perhaps a full-time dedicated technological journalist.


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