If you’re facing issues with your Intel Wireless AC 9462 adapter and it’s not working as expected, I’ll walk you through some simple methods to troubleshoot and fix the error. Let’s get started with the most common solutions and proceed from there.
Key Takeaways
- Intel Wireless AC 9462 not working error can be caused due to corrupt drivers and adapter settings issues and more.
- You can fix this error by updating drivers, running network troubleshooters, checking WLAN services, restarting your computer, and more.
- You can also contact Intel’s support team if the enlisted methods in this guide do not work for you.
How To Fix Intel Wireless AC 9462 Not Working Error
In this section, I’ll review all the methods that can help resolve the issue, from the most common solutions to the more advanced ones.
Restart Your Computer

Sometimes, a simple restart can do wonders. It helps refresh your system and can resolve minor software glitches that might be causing the Intel Wireless AC 9462 error. So, restart your computer and then check if the adapter is working correctly.
Also Check: Intel WiFi 6 AX200 Not Working
Check Physical Connections
Ensure your Intel Wireless AC 9462 adapter is correctly connected to your computer. As an internal adapter, ensure it’s securely seated in its slot by opening your laptop.
If you don’t have prior experience checking the internal components of a laptop, I’d recommend getting a computer technician to help you. But before that, you can try other ways to fix the error in this guide.
Update Drivers
Outdated or incompatible drivers can cause problems with the wireless adapter. To update your drivers, follow these steps:
- Press the Windows key + X on your keyboard and select “Device Manager” from the menu that appears.
- Expand the “Network adapters” section and locate your Intel Wireless AC 9462 adapter.
Update driver (Image By Tech4Gamers) - Right-click on the adapter and select “Update driver.”
- Choose the option to search automatically for updated driver software.
- Follow the on-screen instructions to complete the driver update process.
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Disable And Enable The Adapter
Sometimes, disabling and then re-enabling the adapter can help resolve the issue. Here’s how:
- Press the Windows key + X on your keyboard and select “Device Manager.”
- Expand the “Network adapters” section and find your Intel Wireless AC 9462 adapter.
Disable device (Image By Tech4Gamers) - Right-click on the adapter and select “Disable device.”
- After a few seconds, right-click on it again and choose “Enable device.”
- Check if the adapter is now functioning correctly.
Uninstalling/Reinstalling Intel AC Wireless 9462 Drivers
If the Intel Wireless AC 9462 drivers are corrupted or not working correctly, uninstalling and reinstalling them can help. Here’s how:
- Press the Windows key + X and select “Device Manager.”
- Expand the “Network adapters” section and find your Intel Wireless AC 9462 adapter.
Uninstall device (Image By Tech4Gamers) - Right-click on the adapter and select “Uninstall device.”
- Confirm the uninstallation.
- Restart your computer.
Windows should automatically reinstall the drivers upon restart. If not, visit the Intel website and download the latest drivers for your specific Intel Wireless AC 9462 adapter.
Running Troubleshooting Commands
Running some troubleshooting commands in CMD can help resolve the Intel Wireless AC 9462 Not Working error. Here’s how you can do it:
- Press the Windows key + X on your keyboard and select “Command Prompt.”
Type commands (Image By Tech4Gamers) - In the command prompt window, type the following command and press Enter:
config/flushdns
ipconfig /release
ipconfig /renew
netsh winsock reset
netsh int ip reset - Restart your computer and check if the Intel Wireless AC 9462 error has been resolved.
Disable Power Saving Mode
The power-saving feature can sometimes interfere with the adapter’s performance. Disabling it may help. Follow these steps:
- Press the Windows key + X and select “Device Manager.”
- Expand the “Network adapters” section and locate your Intel Wireless AC 9462 adapter.
- Right-click on the adapter and select “Properties.”
- Go to the “Power Management” tab.
Change power management settings (Image By Tech4Gamers) - Uncheck the option “Allow the computer to turn off this device to save power.”
- Click “OK” to save the changes.
Run the Network Troubleshooter
Windows has a built-in Network Troubleshooter that can automatically diagnose and fix common networking problems.
Here’s how to use it:
- Press the Windows key + I to open Settings.
- Click “Network & Internet” and select the “Status” tab from the left-hand menu.
Network and Internet (Image By Tech4Gamers) - Under the “Advanced network settings” section, click on “Network troubleshooter.“
- Follow the on-screen instructions and let Windows diagnose and attempt to fix any issues.
Checking WLAN AutoConfig Service
The WLAN AutoConfig service is responsible for managing wireless connections on your system. If this service is not running or encountering issues, it can affect the functionality of the Intel Wireless AC 9462 adapter.
Here’s how you can check it:
- Press the Windows key + R to open the Run dialog box.
- Type “services.msc” and press Enter to open the Services window.
Services.msc in Run dialog box (Image By Tech4Gamers) - Scroll down and locate the “WLAN AutoConfig” service.
- Check if the status is set to “Running”. If not, right-click on it and select “Start.”
Updating Bluetooth Drivers
In some cases, outdated Bluetooth drivers can interfere with the Intel Wireless AC 9462 adapter’s functionality.
Follow these steps to update your Bluetooth drivers:
- Press the Windows key + X and select “Device Manager.”
- Expand the “Bluetooth” section.
- Right-click on your Bluetooth device and select “Update driver.”
Updating Bluetooth drivers (Image By Tech4Gamers) - Choose the option to search automatically for updated driver software.
- Follow the on-screen instructions to complete the driver update process.
Updating Windows
Keeping your Windows operating system up to date can also resolve compatibility issues and improve overall system stability.
To update Windows:
- Press the Windows key + I to open Settings.
- Click on “Update & Security” and select the “Windows Update” tab.
- Click on “Check for updates” and install any available updates.
Check for updates (Image By Tech4Gamers)
Also Read: How To Fix Windows 10 “Diagnosing Your PC” Error
Check Firewall And Antivirus Settings
Firewalls and antivirus software sometimes block network connections. Temporarily disable them or add exceptions for your Intel Wireless AC 9462 adapter. Consult the documentation for your security software to learn how to do this.
Perform A System Restore
If the Intel Wireless AC 9462 adapter was working fine before and the issue recently occurred, performing a system restore can help revert your system settings to a previous state. Be sure to back up your important files before proceeding.
Contact Intel Support
If none of the above methods resolve the issue, it’s best to contact Intel support or consult a professional technician who can further diagnose and fix the problem.
Also Read: Intel Wireless AC 9560 Not Working [14 FIXES]
Final Thoughts
Following these simple methods, you should be able to troubleshoot and fix the Intel Wireless AC 9462 Not Working error. Remember to start with the most common solutions, such as restarting your computer and checking physical connections, before proceeding to the more advanced troubleshooting steps. On the other hand, you can find out what to do if your PC ran into a problem and needs to restart.
Frequently Asked Questions
You can try updating the drivers, updating Windows, checking the physical connection, and more.
You can check the network adapter by removing it from your laptop and using it in a spare one.
You can uninstall and reinstall the network adapter to fix it if it has corrupt drivers.
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