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How To Refund A Game On Xbox [All Methods]

Learn how to request a refund via the console, Xbox store, and Microsoft store.

Despite Xbox being a big name, it is also lenient with its users. Microsoft has a refund policy on Xbox games if you don’t like the game or are upset about a game’s performance. The procedure for the request for a refund is very easy; however, there are a few terms and conditions.

Key Takeaways

  • To request a refund on an Xbox game, you must be eligible. The criteria for a refund are you must request it within 14 days of purchase, you must not cross the playtime limit, and you must not use single-use items.
  • You can request a refund on an Xbox game through the Mircosoft store, Xbox store, and Xbox console.
  • There are several reasons why you can request a refund, like technical issues with the game, accidental purchases, duplicate purchases, and expectations not being met.

Refund Eligibility

Microsoft always provides the best offers, for instance, refunding the game even if you’ve played it. However, Xbox has a list of terms and conditions necessary for the refund process to go smoothly.

  • You can request a refund within 14 days after you’ve purchased the game.
  • Your request for a game refund is valid if you’ve not crossed the playtime limit.
  • Your request for a game refund is valid if you have not used single-use items, like consumables.
  • Xbox has a limit on the number and type of refunds allowed and also the monetary compensation offered to every buyer in a year.
  • If you’ve lost the account through which you made the purchase, you must contact your financial institution to request a refund on your behalf.
  • Xbox also offers a refund policy on the game products, but if the users exploit the refund policy, the Xbox team can dismiss the requests unless it’s a legal matter.
 Important: Remember that the Xbox team doesn’t always accept your request for a game refund, especially if you’ve not fulfilled the above conditions. 

If they do accept it, you’ll see your Microsoft account processing the request, and you’ll not be able to access that game or the game product again. The refund usually takes a few business days, so it’s better to stay in touch with your financial institution to know when you will receive it. Some conditions where your request will be denied are:

  • Games purchased on discounts.
  • Games that come into a bundle with other games.
  • Xbox denies the request for games purchased as a gift only if you’re the receiver.
  • Expansions and DLC for games.

Also Read: Xbox Error Code 0X87E10003 [8 FIXES]

How To Refund A Game On Xbox

There are multiple ways to get a refund on an Xbox game. All of them are elaborated below:

Through Microsoft Store

If you want to refund your game through Microsoft, here are the steps:

  1. Open the Microsoft Account website through the link and log in using your Xbox account details.
    Microsoft Sign In
    Microsoft Sign In – Image Credits (Tech4Gamers)
  2. After logging in, you must review your purchase history, so navigate to the Payment and Billing section.
    Payment and Billing (Microsoft)
    Payment and Billing (Microsoft) – Image Credits (Tech4Gamers)
  3. Locate the Order History under the Payment and Billing section. There will be a list of your gaming purchases.
    Order History (Microsoft)
    Order History (Microsoft) – Image Credits (Tech4Gamers)
  4. Hit for the See details link on the game you want a refund for. It will display the purchase details.
  5. Go for the Request a Refund or a similar option\link that does the same thing. Ensure that you read the refund eligibility conditions carefully before requesting a refund.
  6. A prompt will display asking you the reason for the refund request. It might be that the game did not meet your expectations or some other technical error. Choose accordingly.
  7. Once your refund request is submitted, Microsoft will review your request and see if you’re eligible. The responding process might take a few business days, so you must wait patiently.
  8. You’ll receive a notification through Xbox notifications or email about the status of your request. If your request is accepted, Microsoft will return the funds. If it’s declined, you’ll receive a simple message.
 Note: You’ll receive the funds on your Microsoft account or return them to the payment service you used. The refund time is up to the service you use to make your payments. 

Through Xbox Console

Suppose you want to refund a game through the Xbox console. Here are the steps:

  1. On your Xbox console, open the Settings tab.
  2. From the options, go for Account or Microsoft Account.
  3. Hit on Payment and Billing.
    Payment and Billing (Xbox)
    Payment and Billing (Xbox) – Image Credits (Tech4Gamers)
  4. Look for the Purchase History option.
    Purchase History (Xbox)
    Purchase History (Xbox) – Image Credits (Tech4Gamers)
  5. Browse the game you want a refund for, then go for the Refund or Request a Refund option.
  6. There’ll be a set of instructions displayed on your screen to follow. Once the process is completed, a prompt might appear asking you the reason for the refund. You might be facing a technical issue, or you don’t like the game. Give an appropriate answer.

Through Xbox Store

Suppose you want to refund a game through the Xbox store. Here are the steps:

  1. Open the browser, navigate to the Xbox website, or use their mobile application.
  2. Log in to the Microsoft account connected to the Xbox console.
  3. Browse the Xbox store and locate the game you wish to get a refund for.
  4. Hit the More option. It’s often located close to the Play or Buy option.
  5. From the menu, search the option Request a Refund.
  6. There’ll be a set of instructions displayed on your screen to follow. Once the process is completed, a prompt might appear asking you the reason for the refund. You might be facing a technical issue, or you don’t like the game. Give an appropriate answer.

Remember that a few steps might be slightly different from what is mentioned. It’s because of the different Xbox console or Xbox website versions. It’s fine, as the changes are very minute, but if you still need any help, contact customer support or the Xbox support website.

Also Read: How To Link Xbox To Steam?

Reasons – Why Does Someone Want To Refund A Game On Xbox?

Various factors could lead an individual to seek a refund for an Xbox game purchase.

Expectations Not Met

Sometimes, you purchase a game but are disappointed as it doesn’t fulfill your expectations. The game, features, graphics, and overall enjoyment differ from what was promised. It seems that the game is not worthy enough. In this case, being able to request a refund shows that Xbox values its customer’s money and gaming experience.

Technical Issues

Games also face errors, glitches, and bugs like any other technical product. The errors become a huge hindrance while playing a game and disrupt the mood. So, requesting a refund for a game with such issues is reasonable.

Accidental Purchase 

Often, users mistakenly purchase a game. The accidental purchase might have happened because you unintentionally confirmed a purchase or if you accidentally clicked the incorrect button. Xbox allows you to rectify your mistake by letting you request a refund in this case and get your money back.

Duplicate Purchase

You might have accidentally purchased the same game twice because of all the online advertisements and sales. A refund is eligible in this case, ensuring that the user doesn’t have to pay twice for the same game.

Changed Preferences Or Circumstances

Sometimes, what we like at first sight isn’t appealing after purchasing. Our gaming preferences change with time. Or you made a purchase but aren’t getting time to play the game, so you think you should pay that money somewhere else. Xbox offers refunds where you can put your circumstances and preferences first.

Also Read: How To Unblock People On Xbox?

Frequently Asked Questions

Can I request for an Xbox game refund?

Yes, you can request a game refund on Xbox, but the approval of a refund needs to meet certain terms and conditions. Refunds are eligible if you’re facing technical issues, dissatisfaction, or duplicate purchases. There are also certain situations where you cannot get a refund.

When can I request a refund for a game on Xbox?

You can request a refund within 14 days of purchase. Microsoft will respond through the Xbox application or email in a few business days.

What happens to my progress if I get a refund for a game on Xbox?

When a game is removed from your Xbox collection, there’s a risk of losing your progress and any purchases you’ve made in the game. It’s a good idea to protect your game saves and advancements. If there are any in-game coins or currency, consider using them before requesting a refund.

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Uzair Qureshi
Uzair Qureshi
I'm a passionate computer hardware expert specializing in CPUs and GPUs. With a lifelong curiosity for hardware and extensive hands-on experience, I provide valuable insights, practical advice, and in-depth analysis on these components. Engaging with the hardware community, I exchange knowledge and stay at the forefront of technological advancements.


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