One of the most common PS5 errors is the “An Unidentified Error Occurred PS5 CE-10005-6,” which happens when there is some issue reading the disc. It can be quickly fixed by reinserting the disc or deleting the paused games from the download queue.
- Error CE-10005-6 is a disc-related issue that prevents the console from reading the disc.
- An unstable internet connection, scratches or dust on the disc, and low internal storage can be its core reasons.
- You can resolve it by cleaning the disc, making space on your PS5 console, or modifying DNS settings.
An Unidentified Error Occurred PS5 CE-10005-6 (Causes & Fixes)
There are plenty of reasons that can cause the issue, such as slow internet speed, low internal storage, down PSN servers, blu-ray disc overheating, broken disc, or scratches and dust on the disc.
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Before proceeding with the fixes, make sure you have done the following measures:
- Restart your router.
- Check PSN status.
- Reboot PS5.
- Power cycle PS5.
- Reset PS5 via Safe Mode.
Obsessively Clean The Disc
When the PlayStation is having trouble reading the disc, you should consider cleaning it, as the dust gathered on it may be the primary reason for the error.
Keep in mind to always use a soft cloth or alcohol and a cotton swab, and increase pressure slowly while cleaning it. Once you have thoroughly cleaned the disc and it shines under light, insert it again to check if the error is being displayed or not.
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Free Up Internal Storage
I have observed that this error occurs when there is insufficient storage space on PS5. Even if the game has a file size of 50 GB and you have 55 GB of free storage, the game always needs some extra storage. So, if you are experiencing the error, go through all of your apps and games to delete the unwanted ones.
Reinsert The Disc
One of the simplest methods to solve this issue is by taking the disc out and then reinserting it. When you first encounter the error after inserting the disc, immediately turn off your PS5, remove the disc, and reinsert it.
Re-Download The Game
This trick is achieved by first noticing which percent the error is being displayed; if the error occurs at 53%, you have to prevent it from reaching 53% and pause the download before that. After waiting some minutes, resume the download, and the error will disappear.
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Delete Paused Games From the Download Queue
You just need to remove the paused games from the download queue to eliminate this error in some minutes. To do so, follow these steps:
- Go to PS5 “Settings” menu.
- Navigate to “Downloads.”
- Choose “Download Queue.”
- Select the games and press the Options button on your controller.
- Click on “Delete.”
- Confirm that you want to delete the game by selecting “Yes.”
Download The Game On An External Hard Drive And Transfer It To PS5
When you are sure the problem is with your game disc, I would prefer you download the game on an external hard drive and then transfer it to your PS5. Here’s how you can do it:
- Connect your external hard drive to your computer.
- Open a web browser and navigate to the PlayStation Store.
- Purchase and download the game you want to play onto your external hard drive.
- Once the game has finished downloading, safely eject the external hard drive from your computer.
- Connect the external hard drive to your PS5.
- Navigate to the “Settings” menu and select “Storage.”
- Choose your external hard drive from the list of available storage devices.
- Select the game you downloaded on your external hard drive and choose “Copy to Console Storage” from the options.
- Wait for the transfer process to complete.
- Once the transfer is complete, you can disconnect the external hard drive from your PS5 and start playing the game.
Note: The game must be downloaded onto the external hard drive in a format compatible with the PS5. Also, the external hard drive must be formatted to work with the PS5 before it can be used for storing and playing games.
Change DNS To Google DNS
Changing the DNS to Google DNS helps to solve most PS5 errors. You can do it by following these steps:
- Turn on your PlayStation.
- Go to “Settings.”
- Select “Network” and choose “Set Up Interent Connection.”
- Now, select Wi-Fi or LAN, depending on your network setup, and click on “Custom.”
- Choose “Automatic IP Address Settings.”
- For DHCP Host Name, click on “Do Not Specify.”
- For DNS Settings, select “Manual.”
- Now, enter the Primary DNS “188.8.131.52” and Secondary DNS “184.108.40.206.”
- Click on “Next,” and then select “Test Internet Connection” to verify that the new DNS settings are working correctly.
Modify Wi-Fi Band From Automatic To 5 Gigahertz
Modifying the Wi-Fi band to 5 gigahertz allows users to experience faster internet speeds and less interference from other devices on the network. You might also want to check our guide on what to do if the PS5 controller is not working on your PC.
To modify the Wi-Fi band on your PS5 from automatic to 5 gigahertz, follow this procedure:
- Turn on your PS5 and navigate to “Settings.”
- Select “Network” from the list of options.
- Choose “Set Up Internet Connection.”
- Select the Wi-Fi network you want to connect to and choose “Advanced Settings.”
- Now, click on “Frequency Bands.”
- Select “5 GHz (Wireless router supports 802.11a/n/ac/ax).”
- Click on “Next” and follow the on-screen instructions to complete the setup process.
Note: Not all Wi-Fi routers support the 5 GHz band, so you should check your router’s specifications before changing.
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Add A New M.2 SSD To Your PS5
Adding a new SSD to your PS5 can give extra storage space and increase efficiency in overall performance. It’s recommended to consult a professional while installing the M.2 SSD on your console. But if you want to do it on your own, follow these instructions:
- Turn off your PS5 and unplug it from the power outlet.
- The M.2 SSD expansion slot is under the PS5 stand and secured with a screw. Use a screwdriver to remove the screw and slide off the expansion slot cover.
- Insert the M.2 SSD into the slot at a 30-degree angle, ensuring the notches on the SSD match those in the slot.
- Gently push the SSD down until it clicks into place.
- Finally, replace the expansion slot cover and secure it with the screw.
- Once your PS5 is turned on, go to “Settings” > “Storage” > “M.2 SSD” and format the SSD by following the on-screen instructions.
- After formatting is complete, you can store games, applications, and other data on the new M.2 SSD.
Note: Remember to purchase the M.2 SSD compatible with the PS5, as not all M.2 SSDs will work with the console.
Rebuilding the PS5 database via Safe Mode is another effective way to resolve this error. Follow this procedure to do so:
- Switch off your console.
- Press and hold the power button until you hear it beep twice. This will launch the Safe Mode. Do as the on-screen instructions say.
- Now, choose the “Rebuild Database” option from the displayed list.
- Wait for the process to complete. This may take some time, depending on the size of your database.
- Once it’s complete, restart your PS5 and check if the issue has been fixed.
Factory Reset PS5
When none of the solutions are helping in resolving this error, then you must resort to factory resetting your console. You can do it by following this simple process:
- After turning off your PS5, hold the power button on the console until you hear two beeps to enter Safe Mode.
- Follow the instructions displayed on-screen and select “Reset PS5 (Reinstall System Software).
- Do as per the on-screen instructions say to proceed with the initialization process. This will erase all data and restore your PS5 to its original factory settings.
- Once the process is complete, your PS5 will restart, and you’ll need to set it up as if it were a new console.
Note: Performing a factory reset on your PS5 will erase all data and settings on the console, returning it to its original state.
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Contact PlayStation Support
If you have tried every solution above and they are going in vain, I suggest you contact the PlayStation support team. There are numerous ways to do it:
- Contact via the PlayStation website.
- Call them at 1-800-345-7669 (1-800-345-SONY).
- Contact via Social Media sites like Twitter, Facebook, or Instagram.
This was everything you needed to know about how to fix the “Unidentified Error Occurred PS5 CE-10005-6,” error. I hope this guide has helped you resolve this issue; if you have any further queries, feel free to drop them in the comment section below.
Frequently Asked Questions
The PS5 CE-10005-6 Error means the PS5 has failed to detect or read a disc.
This error is usually caused by a slow internet connection, a broken disc, or unavailable PSN servers.
You can fix this error by keeping the disc clean, freeing up internal storage, or modifying DNS settings.
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