- User reports that Best Buy downgraded his laptop by removing 32GB of RAM from a Lenovo laptop he sent for repair.
- Instead of covering the RAM under warranty, they only just returned it.
- The 32GB stick alone costs over $300, and manufacturers and stores are now screwing over customers.
The RAMpocalypse is getting worse day by day, and with enough stories about cargo thieves stealing RAM, apparently stores are doing that now too.
One Redditor recently posted that he sent his Lenovo laptop with 64GB of RAM to Best Buy for repair and got it back with only 32GB of RAM.
Why it matters: With RAM prices touching new heights every day, bizarre stories are emerging of people meddling with memory, and it’s getting absurd.
Best Buy sold me a 64 GB RAM laptop and it worked for 8 months, but then broke. I get it repaired under warranty and they tell me this computer will only accept 32gb RAM.
byu/GRINZ_DOCTOR inmildlyinfuriating
User GRINZ_DOCTOR posted an invoice for his Lenovo Legion 5 with a Core i9-14900HX, RTX 5070, a 2TB SSD, and 64GB of DDR5 RAM, plus a 1TB Dock Station. The default laptop comes with 32GB of DDR5 memory as per the manufacturer’s specifications, but apparently, the user installed an additional module.
The upgraded laptop worked for 8 months before eventually giving out. Upon sending it back to Best Buy, the laptop was returned running just fine, but with only 32GB of RAM. The store argued that the laptop wouldn’t take more than 32GB of RAM, but the peculiar part is that the laptop seemed to be running fine for the previous 8 months.
If the laptop didn’t take more than 32GB of RAM, it means that one stick was faulty and it should’ve been replaced by the store, but alas, it wasn’t. 32GB of DDR5 RAM can cost users more than $300, and Best Buy not replacing that stick is incredibly preposterous and unprofessional.
Anyhow, most people in the comment section have told the user to visit the store in-person and escalate the situation until someone provides them with an actual solution.
This isn’t the first time a store has messed over their customers. Recently, Crucial also denied a warranty replacement for RAM to a customer and, instead of returning the module, kept it to themselves.
What are your thoughts on the crumbling state of PC hardware? Let us know in the comments below, or at the official Tech4Gamers Forums.
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[Staff Writer]
Shaheer is currently pursuing a Business degree while also working as a part-time Content Writer. With his deep passion for both writing and video games, he has seamlessly transitioned into a role as a Journalist. Over the past two years, Shaheer has contributed as a freelancer to various websites and landed positions on acclaimed platforms like Gamerant. Currently, his role at Tech4gamers is as a Features Writer, but he also covers News occasionally. Shaheer’s favorite gaming franchises are Assassin’s Creed and the God of War series.
Get In Touch: shaheerzahid03@gmail.com
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