We all saw this coming, didn’t we? We know that Micron recently closed the doors on its consumer-facing Crucial memory brand to focus on the datacenter market, but the effects of that decision are now being felt by its customers. A Redditor recently shared a strange experience in which Crucial accepted his RMA claim for defective RAM, but then changed their mind and refused to even send back his RAM.
Reddit user Forsaken_Bet3568 recently posted on the r/pcmasterrace subreddit about his RMA process with Crucial, which took a turn for the worse. Apparently, the user bought a Crucial DDR5 SODIMM from Amazon in 2025, and it “broke.” The user then initiated an RMA process with Crucial, hoping to get a replacement, to which the company agreed at first.
Do not send RAM to Crucial/Micron for warranty
byu/Forsaken_Bet3568 inpcmasterrace
However, Crucial quickly changed their tone, blamed the Micron closure for the lack of any replacement parts, and offered him a refund instead. The catch, however, was that the refund was only for the original price of the RAM when the user bought it, not at current pricing. We know that DDR5 memory pricing has absolutely shot through the roof over the past year or so, and that stick of memory probably costs 3-to-4 times as much as it did originally.
That settlement was understandably unacceptable to the user, so he demanded the stick back to apply for a warranty through Amazon instead. However, in a shocking move, Crucial refused to send him his RAM back, saying that they were unable to handle outgoing shipments due to the wind-down of their consumer business. To add insult to injury, they also refused to pay back the user’s €14 shipping costs.
So, after a lengthy back-and-forth, the user was forced to accept only one option: get a refund at the original price, which was way less than what it is worth in 2026. Something similar happened to YouTuber Louis Rossmann recently when Samsung offered him an original-price refund for his SSD but denied him a replacement. However, Rossmann tried to take them to court, and Samsung politely settled at current pricing instead.
Some people might argue that the customer is only entitled to a refund at the price that he originally paid, but that would be an unpopular opinion. Given the current cost of RAM, it is understandable why anyone would be less-than-happy if they were forced to accept only one option: taking a fraction of what their product is currently worth.
It seems like that unlucky Redditor is all out of options right now, but he is advising others to never pursue an RMA with Crucial. He also says people should just go through the retailers instead, but that is a bit more subjective.
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[PC Hardware Specialist]
Usman Saleem brings 8+ years of comprehensive PC hardware expertise to the table. His journey in the tech world has involved in-depth tech analysis and insightful PC hardware reviews, perfecting over 6+ years of dedicated work. Usman’s commitment to staying authentic and relevant in the field is underscored by many professional certifications, including a recent one in Google IT Support Specialization.
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