Following Outrage, Ubisoft Assures Accounts With Games Won’t Be Deleted

Expert Verified By

Accounts Inactive For 4 Years May Be Deleted!

Recently, Ubisoft has faced controversy from fans after a user posted an email with Ubisoft warning them that their account would be deleted within 30 days if they did not log back in.

In response, Ubisoft clarified that accounts inactive for extended periods would be deleted, but they would receive a 30-day warning before doing so, during which users could log back in to reclaim their accounts.

However, this explanation backfired for the French-based gaming publisher, as many fans expressed their rage on social media. In an email to IGN, Ubisoft addressed the situation and reassured users that accounts with purchased games would not be deleted.

They assured fans that their digital game library was safe.

Why it matters: Initially, users panicked about possibly losing their digital game library, but Ubisoft’s clarification and reassurance should put fans at ease.

Assassin's Creed Mirage

Ubisoft stated that its account deletion practices align with the EU’s General Data Protection Regulation (GDPR), which governs the duration for which companies can retain users’ personal information.

Additionally, the company mentioned that they have been deleting accounts for many years; however, it was not until recently that this issue gained significant attention.

Ubisoft considers multiple factors before deleting an account, such as the duration of inactivity. They also clarified that accounts with purchased games are not eligible for deletion.

Furthermore, Ubisoft claims that it did not delete accounts that were inactive for less than four years, establishing the 4-year timeframe before account deletion.

Despite Ubisoft’s assertion that accounts with purchased games are not deleted, an article on PCWorld featured a user claiming that their account with purchased games was deleted, contradicting the company’s statement.

Nonetheless, this issue highlights the drawbacks of digital media. Following the issues, Ubisoft account owners are advised to regularly check their accounts to avoid any problems in the future.

Was our article helpful? 👨‍💻

Thank you! Please share your positive feedback. 🔋

How could we improve this post? Please Help us. 😔

Gear Up For Latest News

Get exclusive gaming & tech news before it drops. Sign up today!

Join Our Community

Still having issues? Join the Tech4Gamers Forum for expert help and community support!

Latest News

Join Our Community

104,000FansLike
32,122FollowersFollow

Trending

Monster Hunter Wilds Continues to Dominate 2025 As The Year’s Best-Selling Game

Monster Hunter Wilds is currently the best-selling game of the year, despite being released nearly two months ago.

Fallout 3 Remastered Could Feature Overhauled Fallout 4-Styled Gunplay Mechanics, Says Original Game Designer

The original Fallout 3 dev, Bruce Nesmith, says Fallout 3 Remastered might feature improved gunplay mechanics to match modern Fallout titles.

Nintendo Says Switch 2 Demand Already Far Exceeds Expectations

Nintendo states demand for the Switch 2 is already much higher than the company expected, with over 2 million sales expected in Japan.

Ghost of Yotei October 2 Release Announced In Stunning New Trailer

Ghost of Yotei has received a brand new trailer, revealing a glimpse at the game's story and official release date.

Elder Scrolls Oblivion Remastered Will Be Launching For Switch 2, Claims Insider

A credible leaker has claimed that Bethesda is actively working on a Switch 2 port for Elder Scrolls Oblivion Remastered.