Call of Duty Introducing AI Tool For Toxic Voice Chat Moderation

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Multiplayer games like Call of Duty can often become a breeding ground for hate speech and abusive language due to easy access to voice chats that allow players from different parts of the world to interact with each other.

This has resulted in a pressing need to address the issue of offensive communication in online gaming communities where instances of players resorting to abusive language over voice chats following a defeat are not uncommon.

To combat such scenarios, Call of Duty is introducing a new AI tool, ToxMod, in its games.

Why it matters: Online multiplayer games have struggled in the past to regulate the audio-based hate speech and bullying between players.

ToxMod is an AI-based voice moderation tool that is made to regulate voice chats and aid Activision in identifying players violating the Call of Duty code of conduct.

The moderation will go live in North America for Warzone and the latest Call of Duty today. This launch will serve as a beta test, while the full release is expected worldwide on November 10 alongside Call of Duty: Modern Warfare 3.

ToxMod analyses conversations in real time and flagged voice chats are then sent to Activision. The gaming giant’s team then reviews such voice chats and takes appropriate action.

The CEO of Modulate has previously said that ToxMod goes beyond transcription as it takes emotions and volumes into context to differentiate between friendly and aggressive actions.

All of this results in more accurate evaluations.

Call of Duty: Modern Warfare 3

It is worth noting that the tool will not report those making friendly banter in the spirit of remaining competitive, as these things are part of the game.

ToxMod is a larger part of Activision’s efforts to control toxicity and harmful behavior in online gaming environments. The gaming giant has already restricted over 1 million accounts for such behavior since last year.

Following the implementation of ToxMod, players can expect accelerated progress in Activision’s efforts.

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