PlayStation has been a part of the industry for nearly three decades, becoming associated with quality and consumer friendliness.
However, a number of PlayStation users have been reporting a widespread issue since yesterday. Accounts are being ‘permanently suspended’ by PlayStation, but there has been no clear reasoning for it, and Sony has been quite tight-lipped on the matter.
Why it matters: The suspensions have led to gamers being locked out of their PlayStation accounts with loads of saved data and thousands of dollars spent. A permanent ban would mean a complete waste of money and time.
Without any notice, @PlayStation / @AskPlayStation permanently banned me from the #PlayStation Network. No one knows why! I don't have a chargeback, I can't appeal & no response to suspension status. CS says to create a new account & disconnected me.#sony #psn #gaming #ps5 pic.twitter.com/YdoeHM76Iv
— Michael Dhaliwal (@michaeldhaliwal) December 4, 2023
Many people on Twitter and the gaming forum ResetEra have been reporting the issue.
Worst of all, the customer service hasn’t been of any help other. Instead of a viable answer, the solution they have is to recommend people create a new PSN ID. This, of course, will lead to the loss of all the owned data.
Considering Sony is one of the biggest gaming giants in the industry, these kinds of mishaps should be non-existent. While there hasn’t been an explanation yet, users have tried to reach the root cause of this issue.
According to a statement provided to a suspended user on the forum, they were banned due to fraudulent activity. These things often happen when people use gift cards from unauthorized sources and due to chargebacks.
But, the user stated that they weren’t involved in any of that. Another user on Twitter reported a similar story, claiming that the PlayStation representative was of little help.
Managed to get through to customer service after a dozen calls and an hour listening to their terrible hold music.
They’ve clearly been instructed to say nothing.
It’s super weird. I mean, we’ll all know the truth in a matter of days. Why stonewall loyal consumers?
— BlueDotCountry (@bluedotcountry) December 5, 2023
At this point, some accounts have been reverted to their previous status, but it still poses a question about PlayStation’s policy.
When an account can be suspended without a warning, people will be scared to spend their money on the PlayStation Store, which could seriously affect the business. Yesterday, Sony pulled Discovery videos that PlayStation users already owned.
This includes a massive list of TV shows and other content. Again, many users had spent thousands of dollars on them. Without any sense of digital security, most will hesitate to buy something online again.
As stated earlier, Sony has not acknowledged the matter yet. However, if the issue continues to spread like wildfire, we expect an official statement soon, along with the recovery of all the suspended accounts.
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Abdullah is an avid gamer who primarily plays single-player titles. If you can’t find him anywhere, he’ll probably be at his desk playing The Witcher 3 for the millionth time. When he isn’t playing games, he’s either reading or writing about them.