ASRock is Investigating Boot Issues and CPU Damage Cases with Their Motherboards

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BIOS Update Fixes Boot Issues

[Press Release] ASRock is investigating reports of boot issues affecting some CPUs with specific BIOS versions and a case of CPU damage involving a motherboard. The company has contacted affected users and retrieved motherboards for examination.

A retrieved motherboard showed no significant damage despite a CPU exhibiting burn marks. After cleaning the CPU socket, the board booted successfully with its original BIOS and passed the stress tests.

CPU socket cleaning, before/after.

Some AMD 9000-series CPUs failed to boot with certain BIOS versions. ASRock confirmed that BIOS 3.20 resolves this by improving memory compatibility but is unrelated to CPU damage. No BIOS versions cause CPU damage.

ASRock is monitoring the situation and urges affected users to seek support via its website. It is recommended that BIOS be kept updated and that users follow official guidance.

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