Not long after the launch of the Xbox 360 in 2005, a few players discovered their console unusable. The support’s method for telling individuals something terrible had happened was by showing three blazing red lights, what was named the “Red Ring of Death”.
Red Ring Of Death: Microsoft had Spent $1.15bn to cover a wave of Unprecedented Repairs
In an interview with IGN, Peter Moore recalled past times, specifically the infamous problem of Xbox 360 known as the “Red Ring of Death“. The problem became so bad that in 2007 Microsoft had spent 1,150 million to cover a wave of unprecedented repairs that are resolved by replacing the Xbox 360 on the other repaired as quickly as possible, while ensuring extended console three years. More than 240 of those millions went to FedEx, the company in charge of collecting and replacing the consoles.
“We knew we had a problem. I remember going to Robbie Bach, my boss, and saying, I think we could have a billion dollar problem here. As we started to do the analysis of what was going on, we were getting the defectors in, it was a challenging problem for our engineers, and we couldn’t quite figure out what it was. We knew it was heat related. There were all kinds of fixes. I remember people putting wet towels around the box.”