Reports are coming up related to the issues of order cancellation of the two famous virtual reality headsets. First with the Oculus Rift’s shipment delay and now pre-order option for HTC Vive have been reportedly suffering from auto-cancellation issue.
HTC Vive Pre-Order Suffers from Cancellation Issues
According to the reports, many customers who have ordered their VR headset are getting e-mail, notifying that their VR order has been cancelled. Meanwhile the HTC has been working to address the issue and some of them has been cleared already.
HTC on their blog update wrote;
“While fulfilling this week’s orders for HTC Vive, a limited number of individuals were affected by auto cancellations due to processing issues with financial institutions. We’re actively working to resolve this, and have already reinstated orders for some customers.
We want to assure our customers that we’ll work with them to process their payment so they can receive their Vive when they were expecting it. If you pre-ordered a Vive, we encourage you to contact your financial institution to notify them of upcoming charges. We apologize for the inconvenience.”
HTC Vive costs around $799 and the first shipment of the VR headset will begin from April 5th. Earlier, we heard about shipment delay with the Oculus Rift due to stock shortage.
Anyhow, the company’s CEO, Brendan Iribe from his twitter account announced that those who pre-ordered the headset earlier will be getting it without shipment cost, in international level as well.
First set of Rifts are going out slower than we orig estimated, so we’re giving free shipping for all pre-orders, including international.
— Brendan Iribe (@brendaniribe) April 2, 2016
Stay tuned for more updates!